I'd have to agree partially-
Yes - users need/must have the right mix of software and hardware to do their jobs. Their computer is a business tool. One privledge model for an entire organization doesn't work.
Systems need to be locked down - for security reasons- an default install with admin prives reading email, accessing the web is asking for trouble. Protect the users from them selfs.
Users are NOT sysadmins- users are paid to do their job, admins are paid to do their job. Users responsibility is to know how to use the business tool(laptop/desktp/pda etc) report problems, and needs requests. Admins are responsible to care for the business equipment and respond to users needs and requess. Admins manage the business equipment so that users don't waste time running windows update, installing ie when they could be more productive doing their real job. "worker productive time is down to some 60% already". this model has worked very well for me. My users are happy that their system is managed for them(but ony when its really working for them). They all realize that what the support model provides them, stable, virus free, business tools that work when they need them, and can count on them!
Its the builing of a new culture, small steps over time.
I do believe that this is a type of social problem. 1) The lines between work computer and my personal use of my work computer keeps changing and getting more gray. First it ok son, you can use daddys laptop to access im for a minute. Next its a few websites- now lets just use works computer and not get a new home system. Dad shares his password with the fam so he's not bothered with naping and son wants to i friends.
2) The work owe's me -- you know this story..
Sounds like the old company car issues. Company rules were that you are the driver. milage you turn in, you pay for your extra. you wouldn't hink of letting your son drie the company car with his friends. What is the laptop not seen the same ?
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I'd have to agree partially- Yes - users need/must have the right mix of software and hardware to do their jobs. Their computer is a business tool. One privledge model for an entire organization doesn't work. Systems need to be locked down - for security reasons- an default install with admin prives reading email, accessing the web is asking for trouble. Protect the users from them selfs. Users are NOT sysadmins- users are paid to do their job, admins are paid to do their job. Users responsibility is to know how to use the business tool(laptop/desktp/pda etc) report problems, and needs requests. Admins are responsible to care for the business equipment and respond to users needs and requess. Admins manage the business equipment so that users don't waste time running windows update, installing ie when they could be more productive doing their real job. "worker productive time is down to some 60% already". this model has worked very well for me. My users are happy that their system is managed for them(but ony when its really working for them). They all realize that what the support model provides them, stable, virus free, business tools that work when they need them, and can count on them! Its the builing of a new culture, small steps over time. I do believe that this is a type of social problem. 1) The lines between work computer and my personal use of my work computer keeps changing and getting more gray. First it ok son, you can use daddys laptop to access im for a minute. Next its a few websites- now lets just use works computer and not get a new home system. Dad shares his password with the fam so he's not bothered with naping and son wants to i friends. 2) The work owe's me -- you know this story.. Sounds like the old company car issues. Company rules were that you are the driver. milage you turn in, you pay for your extra. you wouldn't hink of letting your son drie the company car with his friends. What is the laptop not seen the same ?