I agree with you - I have had experience with this bank and they are not very user-friendly. I have continued my relationship with them but I constantly monitor my accounts online and when there are issues, I contact customer service immediately, jump through all their hoops to get the problems resolved, etc. One particular issue to watch for is if you lose a BOA credit card or it's stolen and the account has to be closed and they set up a new account, they will charge you a balance transfer fee in the process of setting up the new account. I have never run into that with any other bank.
Slashdot Mirror
I agree with you - I have had experience with this bank and they are not very user-friendly. I have continued my relationship with them but I constantly monitor my accounts online and when there are issues, I contact customer service immediately, jump through all their hoops to get the problems resolved, etc. One particular issue to watch for is if you lose a BOA credit card or it's stolen and the account has to be closed and they set up a new account, they will charge you a balance transfer fee in the process of setting up the new account. I have never run into that with any other bank.