To correctly diagnose a computer problem, no matter how insignificant takes is not just knowledge but a keen insightfulness to the complexities of the object in question. I suggest that just because you work for a third party repair location and Best Buy sends you misdiagnosed repairs that they do not provide a service. Should we not talk about the repairs that come from such repair locations the you work for that have come back the masking tape I put on them that indicate the I tested it and determined it was bad. It is a moot point to nitpick about specific instances of mistakes, the discussion is the quality of workers each company attracts, hires, and the tools each is provided to do their jobs. The Geek Squad demands us to be an expert at every product that Best Buy sells, from washers and dryers to ipods, because every return or repair goes through us. Not every employee Best Buy hires is going to be competent at performing that task, the pay doesn't encourage competition and nor does it provide security. This creates a high turn over rate; I can count eleven employees in ten months that tried their hand at the Geek Squad. The budget that corporate sets only allows for five positions out of twenty that pay well, the rest get the shaft. To answer what if anything we do it tends to be like any job, a great deal has to do with management and how much pride you have in your job no matter how meaningful. I don't lose any sleep charging the prices we do, why did I spend all that time on forums looking for a shred of insight, usually I figure it out myself. We are hindered in the fact that there are a select few software titles at our disposal and repairs that we can attempt. I read about how we only do wipe\restores, that is Microsoft's solution to file corruption, I wished 'sfc' really worked. It is the vender that forces ugly installations upon the consumer, and we fix that. Can you tell me if a SMART failure is the end of a hard drive, or can you rely on sector repair? My point is it takes time and patients to learn it all, and nobody's perfect.
I also am an Agent, and I think one of the most important facts is that the Geek Squad provides few but very beneficial incentives to those employees that are willing to take BestBuy for all it is worth. Not to diminish the fact we are hardly have the tools to do our job makes performing the services we do almost a miracle. The sheer volume of walk in traffic and phone call exposes us to many more individual problems than I ever could get doing almost any other job. The chance for corporate management, a sweet discount, and a level of confidence that I can fix anything I touch, elevate some Agents to near gods in their local communities. The disheartening thing is that the pay does not reflect the quality of work being done, creating a high turn over rate for employees. The volatile corporate retail world just can't support a industry that is changing as fast as the IT industry is. This alone short circuits the cohesiveness and over all image of the Geek Squad. We all have separate jobs that make us more money, or studying for a degree, just trying to be the best at evrything we do.
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I give you props, did you not need that week to see the big picture?
To correctly diagnose a computer problem, no matter how insignificant takes is not just knowledge but a keen insightfulness to the complexities of the object in question. I suggest that just because you work for a third party repair location and Best Buy sends you misdiagnosed repairs that they do not provide a service. Should we not talk about the repairs that come from such repair locations the you work for that have come back the masking tape I put on them that indicate the I tested it and determined it was bad. It is a moot point to nitpick about specific instances of mistakes, the discussion is the quality of workers each company attracts, hires, and the tools each is provided to do their jobs. The Geek Squad demands us to be an expert at every product that Best Buy sells, from washers and dryers to ipods, because every return or repair goes through us. Not every employee Best Buy hires is going to be competent at performing that task, the pay doesn't encourage competition and nor does it provide security. This creates a high turn over rate; I can count eleven employees in ten months that tried their hand at the Geek Squad. The budget that corporate sets only allows for five positions out of twenty that pay well, the rest get the shaft. To answer what if anything we do it tends to be like any job, a great deal has to do with management and how much pride you have in your job no matter how meaningful. I don't lose any sleep charging the prices we do, why did I spend all that time on forums looking for a shred of insight, usually I figure it out myself. We are hindered in the fact that there are a select few software titles at our disposal and repairs that we can attempt. I read about how we only do wipe\restores, that is Microsoft's solution to file corruption, I wished 'sfc' really worked. It is the vender that forces ugly installations upon the consumer, and we fix that. Can you tell me if a SMART failure is the end of a hard drive, or can you rely on sector repair? My point is it takes time and patients to learn it all, and nobody's perfect.
I also am an Agent, and I think one of the most important facts is that the Geek Squad provides few but very beneficial incentives to those employees that are willing to take BestBuy for all it is worth. Not to diminish the fact we are hardly have the tools to do our job makes performing the services we do almost a miracle. The sheer volume of walk in traffic and phone call exposes us to many more individual problems than I ever could get doing almost any other job. The chance for corporate management, a sweet discount, and a level of confidence that I can fix anything I touch, elevate some Agents to near gods in their local communities. The disheartening thing is that the pay does not reflect the quality of work being done, creating a high turn over rate for employees. The volatile corporate retail world just can't support a industry that is changing as fast as the IT industry is. This alone short circuits the cohesiveness and over all image of the Geek Squad. We all have separate jobs that make us more money, or studying for a degree, just trying to be the best at evrything we do.