I was able to Cancel AOL fairly easy... or so I thought. A few weeks after I cancelled, the AOL software on my computer randomly launched and popped up a large "Re-Activate Account" button in the center of my screen which I subsequently clicked on accident as I was trying to perform other tasks. I had to call AOL again to get it cancelled... again. Three months out I got a charge on my statement and I called AOL to see what the issue was. Apparently a hacker had reactivated my account and was using it without my knowledge. I asked them to reverse the charge and get rid of the account for good with no chance of reactivation. I was only met with poor, rude service from a number of their representatives. I got some good help from their technical support staff, but they weren't authorized to reverse any charges. It wasn't until 2 days later and hours on the phone that I finally reached their Internet Fraud department who quickly reversed the charges and deleted the account for good.
AOL is a very secure service and it is extremely simple for hackers to reactivate a cancelled account. No authorization is needed to make charges to a credit card that is on file and any accounts that do not have parental controls set can make charges to the credit card on file with a single click. AOL is the worst online service available.
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I was able to Cancel AOL fairly easy... or so I thought. A few weeks after I cancelled, the AOL software on my computer randomly launched and popped up a large "Re-Activate Account" button in the center of my screen which I subsequently clicked on accident as I was trying to perform other tasks. I had to call AOL again to get it cancelled... again. Three months out I got a charge on my statement and I called AOL to see what the issue was. Apparently a hacker had reactivated my account and was using it without my knowledge. I asked them to reverse the charge and get rid of the account for good with no chance of reactivation. I was only met with poor, rude service from a number of their representatives. I got some good help from their technical support staff, but they weren't authorized to reverse any charges. It wasn't until 2 days later and hours on the phone that I finally reached their Internet Fraud department who quickly reversed the charges and deleted the account for good. AOL is a very secure service and it is extremely simple for hackers to reactivate a cancelled account. No authorization is needed to make charges to a credit card that is on file and any accounts that do not have parental controls set can make charges to the credit card on file with a single click. AOL is the worst online service available.