I don't deny the guy had a right to cancel without a hassle. I'm just pointing out that there are a lot of clueless people out there who may try to cancel their AOL even though they use it and rely on it every day. If the rep was telling the truth about the level of recent usage, this guy appeared to be one of those people. If the guy would have just let the rep finish his line of thought, this intent might have been more apparent.
The oil analogy is in-apt. Still in-apt but maybe better would be: A guy walks into an mechanic's garage and demands the mechanic remove all the oil from the car...
...there may have been more to this than meets the eye. The rep claimed to have observed 545 hours of usage in the past month, yet the person claimed to have not used the account for years. It seems to me his whole line of questioning is just to get to the bottom of that inconsistency. Given that alot of AOL users don't know the difference between their computer and the internet, it's quite possible this rep was talking to someone who used AOL everyday for years and simply didn't realize it (could EASILY have been my mom). He may simply have been trying to save the guy a lot of aggravation due to interrupted service, lost email, etc. If the caller would have just listened to the rep make his point, he might have ended the call alot sooner.
In general, I don't understand people who are so uncomfortable talking to salespeople that they have to resort being rude. Imagine the salesman was this guy's neighbor--would he still not have let him finish a sentence? No; that would be rude. Why is it acceptable to do that to a salesperson? Are they not humans too?
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Wow. The whole thing is a scary demonstration of mind control on a massive scale. I wouldn't at all be surprised if some of the middle blocks (where it would have been easier to hide pistons) were generated by pistons. Apparently the girl who sang the anthem was lipsynching because the original girl wasn't pretty enough: http://www.telegraph.co.uk/sport/othersports/olympics/2545387/Beijing-Olympics-Faking-scandal-over-girl-who-sang-in-opening-ceremony.html
I don't deny the guy had a right to cancel without a hassle. I'm just pointing out that there are a lot of clueless people out there who may try to cancel their AOL even though they use it and rely on it every day. If the rep was telling the truth about the level of recent usage, this guy appeared to be one of those people. If the guy would have just let the rep finish his line of thought, this intent might have been more apparent.
The oil analogy is in-apt. Still in-apt but maybe better would be: A guy walks into an mechanic's garage and demands the mechanic remove all the oil from the car...
...there may have been more to this than meets the eye. The rep claimed to have observed 545 hours of usage in the past month, yet the person claimed to have not used the account for years. It seems to me his whole line of questioning is just to get to the bottom of that inconsistency. Given that alot of AOL users don't know the difference between their computer and the internet, it's quite possible this rep was talking to someone who used AOL everyday for years and simply didn't realize it (could EASILY have been my mom). He may simply have been trying to save the guy a lot of aggravation due to interrupted service, lost email, etc. If the caller would have just listened to the rep make his point, he might have ended the call alot sooner.
In general, I don't understand people who are so uncomfortable talking to salespeople that they have to resort being rude. Imagine the salesman was this guy's neighbor--would he still not have let him finish a sentence? No; that would be rude. Why is it acceptable to do that to a salesperson? Are they not humans too?