When I was working in support I had a lady call in who couldn't get the software I supported to install. She was trying to install it for her husband who was busy at the time and she said that the install told her she did not have enough disk space and she wanted to know how to get more disk space. I told her she could get an additional hard drive or try to clean some stuff off of her existing hard drive to make room. She wanted to clean some stuff off and I explained to her that it wasn't our job to help her clean up her hard drive but she said she would really appreciate it if I would just help her clean some stuff up. The easiest thing I could think of was to have her clean out her temporary internet files from IE so I had her browse to that directory so we could clean it out. She gasped and said "What are these files supposed to be?" I told her that they were files saved from browsing the internet that are cached to speed things up. She then asked, "So are you telling me that these dirty pictures are here because someone was looking at them on the internet from this computer?" I told her that that was the case. She got really upset and said she had to talk to her husband and she didn't care about installing the software for him anymore. What a shame.
As I was helping a nice lady to uninstall/reinstall the software I supported I needed her to delete a registry key. The key was located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\NAMEOFPROGRAM. I walked her through the steps to browse the registry editor to find this key. Once she found it I told her to right-click on NAMEOFPROGRAM and choose 'Delete'. She then said "Ok, I've deleted Microsoft, now what?" so I asked her "So you deleted NAMEOFPROGRAM, right?" to which she replied, "No, I deleted Microsoft like you said." I quickly corrected her and told her that I said to delete the NAMEOFPROGRAM key and that she must not have understood me. She said that she remembered now that I told her to delete NAMEOFPROGRAM and that she made a mistake. I explained to her that the mistake she just made might ruin Windows to the point that she would need to reformat and reinstall the OS. She mumbled some curses and then said she would call the guy that sold them their computers to get that problem fixed and then call us back. Poor poor lady.
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When I was working in support I had a lady call in who couldn't get the software I supported to install. She was trying to install it for her husband who was busy at the time and she said that the install told her she did not have enough disk space and she wanted to know how to get more disk space. I told her she could get an additional hard drive or try to clean some stuff off of her existing hard drive to make room. She wanted to clean some stuff off and I explained to her that it wasn't our job to help her clean up her hard drive but she said she would really appreciate it if I would just help her clean some stuff up. The easiest thing I could think of was to have her clean out her temporary internet files from IE so I had her browse to that directory so we could clean it out. She gasped and said "What are these files supposed to be?" I told her that they were files saved from browsing the internet that are cached to speed things up. She then asked, "So are you telling me that these dirty pictures are here because someone was looking at them on the internet from this computer?" I told her that that was the case. She got really upset and said she had to talk to her husband and she didn't care about installing the software for him anymore. What a shame.
As I was helping a nice lady to uninstall/reinstall the software I supported I needed her to delete a registry key. The key was located in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall\NAMEOFPROGRAM. I walked her through the steps to browse the registry editor to find this key. Once she found it I told her to right-click on NAMEOFPROGRAM and choose 'Delete'. She then said "Ok, I've deleted Microsoft, now what?" so I asked her "So you deleted NAMEOFPROGRAM, right?" to which she replied, "No, I deleted Microsoft like you said." I quickly corrected her and told her that I said to delete the NAMEOFPROGRAM key and that she must not have understood me. She said that she remembered now that I told her to delete NAMEOFPROGRAM and that she made a mistake. I explained to her that the mistake she just made might ruin Windows to the point that she would need to reformat and reinstall the OS. She mumbled some curses and then said she would call the guy that sold them their computers to get that problem fixed and then call us back. Poor poor lady.