A Fascist Theocracy? I doubt it will be a theocracy, however, the taking of our rights I can fully agree is a poor decision. A socialist or communistic based system that will monitor and censor our knowledge and day to day rights I can see happening within the next 20 years or less. I think that someone has been watching a little to much "V for Vendetta" lately.
To be honest, part of this problem is just the fact that the agents themselves are not fully trained half of the time, the other part of the problem is also the fact that the customers themselves are not by any means computer literate, I finding myself teaching people what the difference between 0 and O is on the keyboard often. Though the method of acting sickly sweet and just "agreeing" to do what the agent has asked you to do should usually get yourself an tech truckroll or something similar from the company that you are getting your service from, the main reason for this being a better solution at all is that many people who call believe that they do know everything that there is to know not only better, but also believe that they already know the answer to the problem to which they have been trying to fix. Arrogance can cause just as much dispute and idiocy. Another thing is when dealing with a larger company, (SBC,At&t, Verizon) how do you really expect to make a point about them losing your business, when in fact you are speaking with a peon at the bottom of the organization that is mostly likely someone that is part of an outsource(scab) company. These people who are techs, as stated before do not have the sufficient trainging for this job, however, that does not change their need for their income, so what do they have to go on but the script that is there. And if you do not follow that script then what can they do; of course, this does not dismiss their incompetence. However, they can only do what is given to them, if they do more and it is incorrect then they are fired, if they do more than the specific support boundaries and bypass protocol, that is the job that they are taking into the hands.
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A Fascist Theocracy? I doubt it will be a theocracy, however, the taking of our rights I can fully agree is a poor decision. A socialist or communistic based system that will monitor and censor our knowledge and day to day rights I can see happening within the next 20 years or less. I think that someone has been watching a little to much "V for Vendetta" lately.
To be honest, part of this problem is just the fact that the agents themselves are not fully trained half of the time, the other part of the problem is also the fact that the customers themselves are not by any means computer literate, I finding myself teaching people what the difference between 0 and O is on the keyboard often. Though the method of acting sickly sweet and just "agreeing" to do what the agent has asked you to do should usually get yourself an tech truckroll or something similar from the company that you are getting your service from, the main reason for this being a better solution at all is that many people who call believe that they do know everything that there is to know not only better, but also believe that they already know the answer to the problem to which they have been trying to fix. Arrogance can cause just as much dispute and idiocy. Another thing is when dealing with a larger company, (SBC,At&t, Verizon) how do you really expect to make a point about them losing your business, when in fact you are speaking with a peon at the bottom of the organization that is mostly likely someone that is part of an outsource(scab) company. These people who are techs, as stated before do not have the sufficient trainging for this job, however, that does not change their need for their income, so what do they have to go on but the script that is there. And if you do not follow that script then what can they do; of course, this does not dismiss their incompetence. However, they can only do what is given to them, if they do more and it is incorrect then they are fired, if they do more than the specific support boundaries and bypass protocol, that is the job that they are taking into the hands.