My company used Broadvoice for about three months. We found the technical support to be horrendous--20+ minutes waiting on the line for the technician to merely put in a ticket. Out of 20 or so issues we have never heard a reply back on any of the tickets.
The problems that we had with BV came from "routing problems" with our toll-free numbers, our local numbers would ring busy for no apparent reason, and all they would continue to tell us is change from this proxy to that proxy.
They may be acceptable for use at home, but just because they offer a Business Unlimited plan, don't trust that they are capable of handling business applications.
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My company used Broadvoice for about three months. We found the technical support to be horrendous--20+ minutes waiting on the line for the technician to merely put in a ticket. Out of 20 or so issues we have never heard a reply back on any of the tickets. The problems that we had with BV came from "routing problems" with our toll-free numbers, our local numbers would ring busy for no apparent reason, and all they would continue to tell us is change from this proxy to that proxy. They may be acceptable for use at home, but just because they offer a Business Unlimited plan, don't trust that they are capable of handling business applications.