As someone who used to sell Norton this comes as no surprise, when my company was upgrading and switched away from Norton to E-Trust Ass. A.V. we had the same issue, however there was a simple fix. I would be surprised if this fix doesn't work for MS A.V. as well as it did for E-Trust. But I'll get to that in a minute. Fact of the matter is anytime you install more than one anti-virus on a computer you risk this problem due to the way A.V. companies code their software, the signatures in their databases are snippets of code that viruses, trojans, ect. use and the A.V. software uses these snippets to recognize the codes. Which subsequently is exactly why they start popping up and screaming about each other as if they were a hostile program. That being said on to the solution.
The easiest way to fix the problem with Norton Windows and E-trust (if you had installed e-trust while Norton was installed) was to boot into safe mode, find the Norton root folder in the C directory usually C:\program files\Norton and delete the whole folder. Reboot, after the boot up is complete, go to the recycling bin and restore all of Norton's files, go to add/remove programs, in the control panel and uninstall Norton thus ridding yourself of the ever nasty registry entries and getting rid of Norton so you can use E-trust. Now I have a hard time believing this solution won't work for MS A.V. and if it doesn't its cause MS once again should leave specialized software fields to the specialists because frankly there is no reason for MS A.V. to write to the registry if it detects a virus. If it is there is something else going on entirely.
Jack
Please note all we have done here is prevented Norton from booting its background scanner and other software thus getting around any active files causing MS A.V. to shit a brick. AND OR causing any I/O conflicts that might have caused the system to freeze on boot-up (a common problem when dealing with E-trust in this situation)
Ok I'll grant, MS has come along way from throwing out the unsecure crap that it had been until about 02-03, and while I generally agree with what people are saying here I would like to add one thing. Even for someone who is very literate like myself its still a pain in the butt installing these patches every week. Now before you jump me and say I'm lazy, wait and let me clarify. Its not that I don't update my software, or that I shouldn't, or can't. The issue that causes me the most time is how about once a month when I install a MS patch, I have go to back and reinstall one piece of software or another because the patch screwed up something else. I'm not saying there arn't perfectly valid reasons for this but the point is that other people who don't want to take the time, or don't know what they are doing, like at least 3 people I know rather well simply won't do it. They refuse flat out to install any MS updates for their system for fear of it blowing up their important software. I can't exactly blame them, but the question I have to ask myself is, if MS put out software that was crap for so long and is finally now trying to get up to par then I think some real support for users should be avaliable, or at least a warning if the program is going to effect something that could interfear with an often used program.
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As someone who used to sell Norton this comes as no surprise, when my company was upgrading and switched away from Norton to E-Trust Ass. A.V. we had the same issue, however there was a simple fix. I would be surprised if this fix doesn't work for MS A.V. as well as it did for E-Trust. But I'll get to that in a minute. Fact of the matter is anytime you install more than one anti-virus on a computer you risk this problem due to the way A.V. companies code their software, the signatures in their databases are snippets of code that viruses, trojans, ect. use and the A.V. software uses these snippets to recognize the codes. Which subsequently is exactly why they start popping up and screaming about each other as if they were a hostile program. That being said on to the solution. The easiest way to fix the problem with Norton Windows and E-trust (if you had installed e-trust while Norton was installed) was to boot into safe mode, find the Norton root folder in the C directory usually C:\program files\Norton and delete the whole folder. Reboot, after the boot up is complete, go to the recycling bin and restore all of Norton's files, go to add/remove programs, in the control panel and uninstall Norton thus ridding yourself of the ever nasty registry entries and getting rid of Norton so you can use E-trust. Now I have a hard time believing this solution won't work for MS A.V. and if it doesn't its cause MS once again should leave specialized software fields to the specialists because frankly there is no reason for MS A.V. to write to the registry if it detects a virus. If it is there is something else going on entirely. Jack Please note all we have done here is prevented Norton from booting its background scanner and other software thus getting around any active files causing MS A.V. to shit a brick. AND OR causing any I/O conflicts that might have caused the system to freeze on boot-up (a common problem when dealing with E-trust in this situation)
Ok I'll grant, MS has come along way from throwing out the unsecure crap that it had been until about 02-03, and while I generally agree with what people are saying here I would like to add one thing. Even for someone who is very literate like myself its still a pain in the butt installing these patches every week. Now before you jump me and say I'm lazy, wait and let me clarify. Its not that I don't update my software, or that I shouldn't, or can't. The issue that causes me the most time is how about once a month when I install a MS patch, I have go to back and reinstall one piece of software or another because the patch screwed up something else. I'm not saying there arn't perfectly valid reasons for this but the point is that other people who don't want to take the time, or don't know what they are doing, like at least 3 people I know rather well simply won't do it. They refuse flat out to install any MS updates for their system for fear of it blowing up their important software. I can't exactly blame them, but the question I have to ask myself is, if MS put out software that was crap for so long and is finally now trying to get up to par then I think some real support for users should be avaliable, or at least a warning if the program is going to effect something that could interfear with an often used program.
Jack