I personally work for a very large ISP doing tier 2 tech support (not Aol) And I'd say I deal with a fair share of newbies. I think we should all remember where we started out, none of us were born experts in a given field or with the knowledge we have.
I think what's funny about strips like User Friendly, at least for myself, is that sometimes it rings true. Believe it or not I do get callers who ask where the anykey is, or really can't find the OK button. It's the lack of common sense sometimes that leads to the "stupid" jokes. Some things I can understand, such as when a very new user doesn't quite understand what the desktop is, they'll learn that soon and it's kind of our job to encourage them to learn more.
I think what is sad is when some feel a need to belittle those who really are just inexperienced. Hopefully those that do can take a sec and remember just exactly what they themselves were like many years ago.....
The fact that Micro$oft even feels the need to have an article like this shows that they are noticing something. I almost wonder if they finally realize a little threat to their NT/IIS setup?
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I'd say you hit the nail on the head!
I personally work for a very large ISP doing tier 2 tech support (not Aol) And I'd say I deal with a fair share of newbies. I think we should all remember where we started out, none of us were born experts in a given field or with the knowledge we have.
I think what's funny about strips like User Friendly, at least for myself, is that sometimes it rings true. Believe it or not I do get callers who ask where the anykey is, or really can't find the OK button. It's the lack of common sense sometimes that leads to the "stupid" jokes. Some things I can understand, such as when a very new user doesn't quite understand what the desktop is, they'll learn that soon and it's kind of our job to encourage them to learn more.
I think what is sad is when some feel a need to belittle those who really are just inexperienced. Hopefully those that do can take a sec and remember just exactly what they themselves were like many years ago.....
Ever notice how so many end-users go into "Dummy Mode" when the get near the computer?
Whenver they're away from the computer they may be really intelligent but as soon as they get near the comp. *bang* Dummy.
That's fine for television, but very bad for computers.
The fact that Micro$oft even feels the need to have an article like this shows that they are noticing something.
I almost wonder if they finally realize a little threat to their NT/IIS setup?