Hi Scott, you dont know me but I have read your rant and while I agree with the freedom of speech I feel some counter points must be made. You state Techsupport jokes are cruel. I agree, but Scott TechSupport is cruel. You may live in Theory, where everything works, but techsupport only work with the broken, the abused and the mistreated. You use a teacher never joking about a student analogy. But my RL world experience withe a teacher flatmate taught me, teachers do joke about their students, their students family and their coworkers. As do most professions. humour needs a common ground, and TechSupport ppl have their profession in common. Your 4 years of job experience based on 2-3 weeks of basic memorisation, must have been in a very narrow field, as I spent just 20 months over a dozen overlapping phonelines and I was still learning something new everyday. You use the phrase "Almost every caller I ever helped was an intelligent person" and I agree, but it only takes one idiot call a day to maintain a daily cartoon, and one genius call to keep the support person motivated. And while I agree that mocking people asking for help is a stupid thing. I wonder what your viewpoint is about people who threaten, demand, whine, etc? You are welcome to put any veiwpoint you like into your cartoons, that is your right and that is the right shared but the people you dont like. I coined the phrase ages ago called "Information Inflation" i.e that everybodies level of knowledge increases over time, and people who dont learn, and just stay mentally still, will be left behind. However while the general public will someday reach the level of knowledge that support staff currently have right now. I am willing to bet money that support staff will be at a even higher level in the future than they are now. --HAND
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Hi Scott, you dont know me but I have read your rant and while I agree with the freedom of speech I feel some counter points must be made. You state Techsupport jokes are cruel. I agree, but Scott TechSupport is cruel. You may live in Theory, where everything works, but techsupport only work with the broken, the abused and the mistreated. You use a teacher never joking about a student analogy. But my RL world experience withe a teacher flatmate taught me, teachers do joke about their students, their students family and their coworkers. As do most professions. humour needs a common ground, and TechSupport ppl have their profession in common. Your 4 years of job experience based on 2-3 weeks of basic memorisation, must have been in a very narrow field, as I spent just 20 months over a dozen overlapping phonelines and I was still learning something new everyday. You use the phrase "Almost every caller I ever helped was an intelligent person" and I agree, but it only takes one idiot call a day to maintain a daily cartoon, and one genius call to keep the support person motivated. And while I agree that mocking people asking for help is a stupid thing. I wonder what your viewpoint is about people who threaten, demand, whine, etc? You are welcome to put any veiwpoint you like into your cartoons, that is your right and that is the right shared but the people you dont like. I coined the phrase ages ago called "Information Inflation" i.e that everybodies level of knowledge increases over time, and people who dont learn, and just stay mentally still, will be left behind. However while the general public will someday reach the level of knowledge that support staff currently have right now. I am willing to bet money that support staff will be at a even higher level in the future than they are now. --HAND