If these Indian tech support people have actual tech degrees and excellent educational backgrounds, why is it that I would still much rather talk to one of the $7-an-hour Americans, who against all odds seem to be able to provide better service? I have NEVER spoken to an outsourced tech support rep who actually knew what he was talking about- generally, when I start talking to someone with a faint Indian accent who calls himself "Brad" or "George", all I get is a script, and I know it's time to hang up the phone and try to contact tech support via email. All this stuff about tech support lines being staffed by highly trained Indian professionals seems like PR to me, with the actual standard being ability to speak passable English and read from a script.
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If these Indian tech support people have actual tech degrees and excellent educational backgrounds, why is it that I would still much rather talk to one of the $7-an-hour Americans, who against all odds seem to be able to provide better service? I have NEVER spoken to an outsourced tech support rep who actually knew what he was talking about- generally, when I start talking to someone with a faint Indian accent who calls himself "Brad" or "George", all I get is a script, and I know it's time to hang up the phone and try to contact tech support via email. All this stuff about tech support lines being staffed by highly trained Indian professionals seems like PR to me, with the actual standard being ability to speak passable English and read from a script.