You don't know a damn thing about who or what I am, the job market where I live or anything else. You're just a punk flamer. Go back to your corner and resume playing with yourself.
Welcome to the corporate world. In an organazation as large as Geek Squad or Best Buy you are going to have good and bad. That's life. You have to do the best YOU can. BTW,even though Best Buy owns Geek squad, we are a susidiary, we will soon be in Office Depot and already have stand alone stores. What the employees do in the stores is what counts.
Our hourly labor rate for in-store is $60 an hour,not $100. COMPUSA charges $100 for a DIAG, we charge $69. We are actually around #4 in labor per hour in our market. So who is actually charging the "nominal fee"? As for your remark "We do, however, work on higher level operating systems that would make the Geek Squad run in retreat." I worked in Special Projects for HP, I probably built and configured some of the servers you are using if you use HP. Not too much I would run from, nor would most of the guys I work with. Incompetence is everywhere. My wifes company has an opening in their IT department because one of their techs was sleeping in the server room. You have baboons everywhere.
So you had a bad experience in one store you slander the whole organization. In our market we aren't even close to the most expesive place to get a computer repaired. COMPUSA charges $100 for an in-store DIAG. So don't tell me how we're ripping people off.
Our DA's work in the store fixing units if they have no jobs, their not out cruising in their cars. As far as the uniform? Of course we fracking hate it, it's marketing. DUH!
BTW, if we can fix an issue during the 15 minute "check-in", we don't charge. We also don't get involved when a customer goes back to buy a new unit if theirs is FUBAR. That's between the customer and sales. Can't help if your GM sucked.
If you took a $50 tip,you don't have any integrity anyway. BEST BUY EMPLOYEES ARE'NT ALLOWED TO ACCEPT TIPS!!!!
There is a whole slew of good reasons for not accepting tips too. You don't have to be under "mind control" to take pride in what you do and who you do it for. Maybe by the time you finish college you'll get that.
If you don't like Geek Squad based on your,limited exposure, fine. Don't make crap up though. We don't charge $125 an hour for in home services. The rate is dependent on the JOB and is almost always a flat rate. If you want to smear someone, get your facts as straight as you can at least.
It's obviouis that most of the negative comments are from people who don't know wtf they are babbling about.
#1. I was a high level tech for Compaq/HP before I went to work for Geek Squad, HP shipped my job out of state and finding a replacement wasn't that easy. Don't tell me I work for Geek Squad because I'm not a good/real tech.
#2. We ship units to Service because we have a limited amount of in-house components and are also resticted by requirements of the manufactures and provisions of our own Service Plans. Not because we CAN'T fix them.
#3. With any orginization that deals in the volume of units we do,there are going to be some bad experiences. We shipped over 200,000 i-pods to service last year. Crap is going to happen.
#4. Typical turn-around time for our units shipped to the Service Centers in our region is only about 2-3 weeks.That may seem long, but most of you so called techs don't deal in the sheer volume we do. In-house our target goal is 48 hours.
#5. The average customer that comes in for help can turn their computer on, surf the web and check their e-mail. That's about it. We are a lifeline to those people.
#6. In our Precinct we ALWAYS tell the customer that a value proposition is involved when paying for an old computer repair. When a whole computer package sells for around $400 and it's going to be $200-$300 to fix theirs, we ADVISE getting a new unit. We aren't on commissions, frankly it makes no difference to us. We try to help the customer.
#7.We don't operate in a "closed enviroment" where System Admins set boundaries on what users can do with their units, we see some amazingly stupid crap. We had a guy
who spilled Gatorade into his laptop keyboard while it was on and wondered "what the problem was". Jesus.
#8. When you make blanket statements about any organization as large as ours,you show yourself to be a self-absorbed idiot anyway.
#9. I would like to see you smug, so-called techs try to troubleshoot not just PC's, but TV's, MP3players, Digital Cameras and Camcorders, CD/DVD/VHS players and recorders, Palm Pilots, Cell Phones,Regular Phones, and all of the other crap that customers expect you to be an expert in just because your store sells it. Good luck with that. Most of you would probably just quit.
#10. On top of all of the above, you have to be friendly to a fault, actually SELL (we are a business, not a non-profit), and still maintain your temper and your integrity.
You guys really think it's that easy? You really think we are all a bunch of incompetent baboons? If so,you make the average end-user look like a genius.
Slashdot Mirror
You don't know a damn thing about who or what I am, the job market where I live or anything else. You're just a punk flamer. Go back to your corner and resume playing with yourself.
Welcome to the corporate world. In an organazation as large as Geek Squad or Best Buy you are going to have good and bad. That's life. You have to do the best YOU can. BTW,even though Best Buy owns Geek squad, we are a susidiary, we will soon be in Office Depot and already have stand alone stores. What the employees do in the stores is what counts.
Our hourly labor rate for in-store is $60 an hour,not $100. COMPUSA charges $100 for a DIAG, we charge $69. We are actually around #4 in labor per hour in our market. So who is actually charging the "nominal fee"? As for your remark "We do, however, work on higher level operating systems that would make the Geek Squad run in retreat." I worked in Special Projects for HP, I probably built and configured some of the servers you are using if you use HP. Not too much I would run from, nor would most of the guys I work with. Incompetence is everywhere. My wifes company has an opening in their IT department because one of their techs was sleeping in the server room. You have baboons everywhere.
So you had a bad experience in one store you slander the whole organization. In our market we aren't even close to the most expesive place to get a computer repaired. COMPUSA charges $100 for an in-store DIAG. So don't tell me how we're ripping people off. Our DA's work in the store fixing units if they have no jobs, their not out cruising in their cars. As far as the uniform? Of course we fracking hate it, it's marketing. DUH! BTW, if we can fix an issue during the 15 minute "check-in", we don't charge. We also don't get involved when a customer goes back to buy a new unit if theirs is FUBAR. That's between the customer and sales. Can't help if your GM sucked. If you took a $50 tip,you don't have any integrity anyway. BEST BUY EMPLOYEES ARE'NT ALLOWED TO ACCEPT TIPS!!!! There is a whole slew of good reasons for not accepting tips too. You don't have to be under "mind control" to take pride in what you do and who you do it for. Maybe by the time you finish college you'll get that.
If you don't like Geek Squad based on your ,limited exposure, fine. Don't make crap up though. We don't charge $125 an hour for in home services. The rate is dependent on the JOB and is almost always a flat rate. If you want to smear someone, get your facts as straight as you can at least.
If the warranty gets you a new unit,isn't it worth it? And "No Lemon" isn't the only way a Service Plan can get you a new unit. Do your homework.
It's obviouis that most of the negative comments are from people who don't know wtf they are babbling about. #1. I was a high level tech for Compaq/HP before I went to work for Geek Squad, HP shipped my job out of state and finding a replacement wasn't that easy. Don't tell me I work for Geek Squad because I'm not a good/real tech. #2. We ship units to Service because we have a limited amount of in-house components and are also resticted by requirements of the manufactures and provisions of our own Service Plans. Not because we CAN'T fix them. #3. With any orginization that deals in the volume of units we do,there are going to be some bad experiences. We shipped over 200,000 i-pods to service last year. Crap is going to happen. #4. Typical turn-around time for our units shipped to the Service Centers in our region is only about 2-3 weeks.That may seem long, but most of you so called techs don't deal in the sheer volume we do. In-house our target goal is 48 hours. #5. The average customer that comes in for help can turn their computer on, surf the web and check their e-mail. That's about it. We are a lifeline to those people. #6. In our Precinct we ALWAYS tell the customer that a value proposition is involved when paying for an old computer repair. When a whole computer package sells for around $400 and it's going to be $200-$300 to fix theirs, we ADVISE getting a new unit. We aren't on commissions, frankly it makes no difference to us. We try to help the customer. #7.We don't operate in a "closed enviroment" where System Admins set boundaries on what users can do with their units, we see some amazingly stupid crap. We had a guy who spilled Gatorade into his laptop keyboard while it was on and wondered "what the problem was". Jesus. #8. When you make blanket statements about any organization as large as ours,you show yourself to be a self-absorbed idiot anyway. #9. I would like to see you smug, so-called techs try to troubleshoot not just PC's, but TV's, MP3players, Digital Cameras and Camcorders, CD/DVD/VHS players and recorders, Palm Pilots, Cell Phones,Regular Phones, and all of the other crap that customers expect you to be an expert in just because your store sells it. Good luck with that. Most of you would probably just quit. #10. On top of all of the above, you have to be friendly to a fault, actually SELL (we are a business, not a non-profit), and still maintain your temper and your integrity. You guys really think it's that easy? You really think we are all a bunch of incompetent baboons? If so,you make the average end-user look like a genius.