I was in the same situation Apple neglected to mention this till near the front of the line(3hrs waiting probably more). I was however able to open a new account with ATT, call into customer support and have my accounts merged together and my number moved to the iphone. The process however was not simple, took 7 calls and trips to 3 diff ATT stores.
A few tips though:
-Even when signing a 2yr contract, you have 30 days to cancel it penalty free, they call this "Buyers remorse".
-I had to go to an ATT store and get a new sim card, since they can only be bound to a number once
-Normal customer service wasn't able to help, had to call "National Business order center" even though it had nothing to do with an order.
-If you get a grumpy person, just ask for a new rep or hang up and call back(virtually no wait on the national line) they have plenty of reps that are using happy pills or something.
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I was in the same situation Apple neglected to mention this till near the front of the line(3hrs waiting probably more). I was however able to open a new account with ATT, call into customer support and have my accounts merged together and my number moved to the iphone. The process however was not simple, took 7 calls and trips to 3 diff ATT stores.
A few tips though:
-Even when signing a 2yr contract, you have 30 days to cancel it penalty free, they call this "Buyers remorse".
-I had to go to an ATT store and get a new sim card, since they can only be bound to a number once
-Normal customer service wasn't able to help, had to call "National Business order center" even though it had nothing to do with an order.
-If you get a grumpy person, just ask for a new rep or hang up and call back(virtually no wait on the national line) they have plenty of reps that are using happy pills or something.