As said, seems like all IT-ers start out taking calls lol.
I'm still a student (networking) and i took calls during 3 years as a weekend job at europes largest isp ( well, used to be,branch in my country got bought and we all got fired)
i remember a few stories
me : what is your password (need to doublecheck it)
cstm = i don't know,my husband handles all that
me : well,its a female's name if it can help
cstm : ow,ok
- she tries some, i reckon herself or whoever -
cstm : no,nothing works
-she immediately sends the mandatory fax for recovering the password -
me: i got your fax, your password is... (some female name,don't remember )
cstm : WHAT ?! THAT (some insults) *click*
checking the password is smth is did for fun when they when handling the call
you cannot believe some passwords.. sex,racism,hate.. i tell ya, peoples password say a lot about the person
-i also had some of the cliché ones,like people going to close all the house windows
-When asked what they see on the screen a lot respond the brand,or whatever things like stickers
-A lot of black people think we don't want to give good support cause of their accent/name
-Some people have the worst name:-(
-People crying
-People crying about OTHER things going wrong in their life.
-People demanding troubleshooting for their xbox,playstation or whatever connection
-People personally treatening me:-s
-People who are l33t it-ers that don't want to hear the usual bullshit, but who can't check if the nic recieves an ip
-people recording you
can go on and on lol
it seems i haven't that much funny stories
but working at a callcentre is a great experience in my opinion, for troubleshooting to "social" skills.
For those of you still there, stack up on username/pwd (u'll need them when they shut down ur free internet access), change the limits on ur current subscription,write down serials and for fun,change the cd or file that customers hear when they call:p
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As said, seems like all IT-ers start out taking calls lol. I'm still a student (networking) and i took calls during 3 years as a weekend job at europes largest isp ( well, used to be,branch in my country got bought and we all got fired) i remember a few stories me : what is your password (need to doublecheck it) cstm = i don't know,my husband handles all that me : well,its a female's name if it can help cstm : ow,ok - she tries some, i reckon herself or whoever - cstm : no,nothing works -she immediately sends the mandatory fax for recovering the password - me: i got your fax, your password is ... (some female name,don't remember )
cstm : WHAT ?! THAT (some insults) *click*
checking the password is smth is did for fun when they when handling the call
you cannot believe some passwords.. sex,racism,hate .. i tell ya, peoples password say a lot about the person
-i also had some of the cliché ones ,like people going to close all the house windows
-When asked what they see on the screen a lot respond the brand,or whatever things like stickers
-A lot of black people think we don't want to give good support cause of their accent/name
-Some people have the worst name :-(
-People crying
-People crying about OTHER things going wrong in their life.
-People demanding troubleshooting for their xbox,playstation or whatever connection
-People personally treatening me :-s
-People who are l33t it-ers that don't want to hear the usual bullshit, but who can't check if the nic recieves an ip
-people recording you
can go on and on lol
it seems i haven't that much funny stories
but working at a callcentre is a great experience in my opinion, for troubleshooting to "social" skills.
For those of you still there, stack up on username/pwd (u'll need them when they shut down ur free internet access), change the limits on ur current subscription,write down serials and for fun,change the cd or file that customers hear when they call :p