The customer answered the question absolutely correctly!
Hey, IT guy- that thing on the screen is a cursor.
It's a screen icon generated by software controlled by the mouse.
That thing on the desk is a mouse. And yep, it still moved.
Customers are often idiots. But it would help if IT could/would
use correct terminology. Yikes! You're dealing with the
clueless. Try to think like they do (no, really). They
don't know the lingo. They take what you say literally.
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Er, uh-
"OK, so does the mouse still move?"
"Yes."
The customer answered the question absolutely correctly! Hey, IT guy- that thing on the screen is a cursor. It's a screen icon generated by software controlled by the mouse. That thing on the desk is a mouse. And yep, it still moved. Customers are often idiots. But it would help if IT could/would use correct terminology. Yikes! You're dealing with the clueless. Try to think like they do (no, really). They don't know the lingo. They take what you say literally.