Here's how to convince the beancounters. Show them how,even before the TCO gets so out of control, the product it supports - or even is - ends up being something nobody really wants anyway.
Start with the end in mind; both from maintenance & customer demand = revenues & profits!
This a SWD co. in NJ that doesn't write a single line of code until the end-user manual is written.
There's actually a book out with that title, "So You Built It and They Didn't Come. Now What? on Amazon. Will they never learn?
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Here's how to convince the beancounters. Show them how,even before the TCO gets so out of control, the product it supports - or even is - ends up being something nobody really wants anyway. Start with the end in mind; both from maintenance & customer demand = revenues & profits! This a SWD co. in NJ that doesn't write a single line of code until the end-user manual is written. There's actually a book out with that title, "So You Built It and They Didn't Come. Now What? on Amazon. Will they never learn?