A Day At Work
Actually a night at work. Working in a telecommunications data center for a rental car company, it was necessary to bring down the comm lines for nightly processing. Having brought down several lines in preparation for processing, I received a call from an irate user saying that customers were still in line for service and that their connection needed to be reestablished. I asked the user 'From which location are you phoning and I will see about varying the line back on' and the user replied that he was phoning from 'Locks'.... Considering that this must be the line description....I searched the list of controllers and could find no such location...I returned to the user stating that no such line description was found and now, all the more irate, he screamed that he was phoning from 'LOCKS!!!!!'. Panicky, I looked again, I searched for 'Locks', 'Lox', 'Laches' - all to no avail. Frustated and now irate myself, I asked the user again, 'What is the location you're phoning from and would you please spell it out?!?!?'' After a second or two, the user spelled out LAX - he was phoning from the Los Angeles International Airport. The line was then varied on and the incident has never been forgotten.
Slashdot Mirror
A Day At Work Actually a night at work. Working in a telecommunications data center for a rental car company, it was necessary to bring down the comm lines for nightly processing. Having brought down several lines in preparation for processing, I received a call from an irate user saying that customers were still in line for service and that their connection needed to be reestablished. I asked the user 'From which location are you phoning and I will see about varying the line back on' and the user replied that he was phoning from 'Locks'.... Considering that this must be the line description....I searched the list of controllers and could find no such location...I returned to the user stating that no such line description was found and now, all the more irate, he screamed that he was phoning from 'LOCKS!!!!!'. Panicky, I looked again, I searched for 'Locks', 'Lox', 'Laches' - all to no avail. Frustated and now irate myself, I asked the user again, 'What is the location you're phoning from and would you please spell it out?!?!?'' After a second or two, the user spelled out LAX - he was phoning from the Los Angeles International Airport. The line was then varied on and the incident has never been forgotten.