This has been taken very seriously within PlusNet. An extensive analysis of how this happened has been carried out and working practices implemented to prevent it happening again.
Well good old Plusnet lost my website twice - first through some shoddy security
We had an issue on the 21st December (2004) when security was comprimised,(sic) you can find information at our service status
and a few weeks later during a routine upgrade they lost the lot again. From their posts at the time it was clear they had taken no precautions to protect the data but they promised to learn lessons from the mistakes. I now host my website on my own hardware ( and take regular backups - including extra ones when I am performing maintenance/patching). They still need to learn about proper change control and proper backout plans instead of just winging it on they day.
But on balance there are more positives than negatives with Plusnet. They have a very good set of products and are, IMO, considerably more open and honest than most ISPs.
Fortunately, I never leave email on their servers.
Slashdot Mirror
Well good old Plusnet lost my website twice - first through some shoddy security and a few weeks later during a routine upgrade they lost the lot again. From their posts at the time it was clear they had taken no precautions to protect the data but they promised to learn lessons from the mistakes. I now host my website on my own hardware ( and take regular backups - including extra ones when I am performing maintenance/patching). They still need to learn about proper change control and proper backout plans instead of just winging it on they day.
But on balance there are more positives than negatives with Plusnet. They have a very good set of products and are, IMO, considerably more open and honest than most ISPs.
Fortunately, I never leave email on their servers.