I moved recently from the US to Spain, and I can't begin to tell how bad broadband providers are in this country compared to the US. It is WAY MORE EXPENSIVE (in absolute terms, but even more when you factor in the fact that here salaries are smaller), WAY LESS RELIABLE and the customer service is so BAD that congress had to pass a special law to deal with these very specific companies. For example, in most of the cases they charge you when you make a customer service call beyond (and I'm not talking about the cost of the local phone call, I mean that they actually make money out of this, even if the problem is on their side). And there is more, much more...
I have not read the article, but as far as Spain is concerned, I can tell it sucks.
Slashdot Mirror
I moved recently from the US to Spain, and I can't begin to tell how bad broadband providers are in this country compared to the US. It is WAY MORE EXPENSIVE (in absolute terms, but even more when you factor in the fact that here salaries are smaller), WAY LESS RELIABLE and the customer service is so BAD that congress had to pass a special law to deal with these very specific companies. For example, in most of the cases they charge you when you make a customer service call beyond (and I'm not talking about the cost of the local phone call, I mean that they actually make money out of this, even if the problem is on their side). And there is more, much more...
I have not read the article, but as far as Spain is concerned, I can tell it sucks.