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If you can afford it, Jira and WIki from Atlassian (Confluence) are the best out there. If not, i would go with Redmine or Trello. You should also give asana a try. Here's a list that will guide you through what's out there: Freedcamp - Free - https://freedcamp.com/ - Online, doesn't log time directly on the task Velocity - Free and Paid - http://velocity.pm/ (Online) Time Tracking Brigthpod - Free (2 Projects) Paid - http://www.brightpod.com/ - Specify tasks, log work Asana - Free and Paid - https://asana.com/ (Online) - Doesn't log work Moovia - Free (2 members) and Paid - https://site.moovia.com/ (Online) Time tracking, Does not specify tasks Producteev - Free and Paid - https://www.producteev.com/ - Online, Does not specify tasks, doesn't log work Stepsie - Free - http://www.stepsie.com/ - Online, Does not specify tasks, doesn't log work Trello - Free - https://trello.com/ **** SELF HOST Redmine - Free - http://www.redmine.org/ Projects, wiki, issues Chili Project - Fork of Redmine Basecamp - close source - user friendly Open atrium (drupal) - not good issue tracking Collabtive - http://collabtive.o-dyn.de/ Kforge - https://pypi.python.org/pypi/k... ClockingIT - http://wiki.clockingit.com/ Assembla (SaaS Agile) Harvest (SaaS User Friendly) FreshBooks (SaaS) - Not open source - Time tracking invoicing Project Pier - Free - http://www.projectpier.org/ Trac - Free - http://trac.edgewall.org/ 2 plan - Free - http://2-plan.com/ MyCollab - Free - http://community.mycollab.com/... (Self hosted) Manage Yor Team - http://www.manageyourteam.net/ (Self hostes) Kanboard - Free - http://kanboard.net/ (light and self hosted) ProjecQtor - Free - http://www.projeqtor.org/ Task Coach - Free - http://taskcoach.org/ Task Juggler - Free - http://www.taskjuggler.org/ DotProject - Free - http://www.dotproject.net/ Project.net - Free - http://sourceforge.net/project... GanttProject (like MS Project) - Free - http://www.ganttproject.biz/ OpenWorkBench - Free - http://sourceforge.net/project... Codendi - Paid - http://www.codendi.com/ Egroupware 2014 - Paid - http://www.egroupware.org/star... - Atlassian Confluence and Jira - Trial and Paid Britix24 - Trial and Paid - http://www.bitrix24.com/ ProofHub - Trial and Paid - https://www.proofhub.com/ iCoordinator - Paid - http://www.icoordinator.com/en... FengOffice (like MS Project) - Trial and Paid - http://www.fengoffice.com/web/ Bugzilla - Bug tracking Mantis - Bug tracking *** Task Management Task Freak! - http://www.taskfreak.com/

http://www.clockingit.com/ Might be worth a look. Keeps track of stuff you need to do, and will let you keep track of time spent doing it as well. Definitely a help if you're looking to prove you need help some day. And yes, you can install a copy of it on a local server.
Heck, might be a good tool for others in your office, for that matter - this isn't a problem you're alone in having in your company.

A Ruby rails open source project might be just the ticket for you. Good project management tool, although it should also work for help desk: http://github.com/ari/clockingit/tree/master You can sign up for a free account on the hosted solution here http://www.clockingit.com/

this isn't a bug tracker so much as a task & time tracker but I can't live without clocking it now

For timetracking/project management.

letsfreckle.com
myquire.com
GetHarvest.com
BasecampHQ.com
tasktic.com
Tickspot.com
AtTask.com
paymo.biz
rememberthemilk.com
zoho.com
nozbe.com
www.tenrox.com
whodo.es
clockingit.com
activecollab.com
project2manage.com

I'd try ClockingIT, which is a rails-based interface. I had been using roundup, which is nice because it's very easily customizable, but moved to ClockingIT because of the free hosting they provide, and the simple workflow. The nicest thing is that you interactively use the page itself to log your hours, so you don't have to manage the time side of things. It supports multiple customers, projects, milestones, etc, and has a built-in wiki, forum and reporting interface. It's really quite nice.

Using Juggernaut for Rails you can also achieve this with a small Flash applet acting as a bridge. Have a look at http://www.clockingit.com/comet.html for a small screencast demonstrating how this can work.