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Domain: jdpower.com
Stories and comments across the archive that link to jdpower.com.
Stories · 2
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Higher-End Smartphones Make You Happier, Says JD Power Study (cnet.com)
A new J.D. Power study published Thursday found that users who pay more for their smartphones report higher satisfaction than those who pay less for their smartphones. The study also found that among ATT and Sprint customers, Samsung phones ranked highest in overall satisfaction, while T-Mobile and Verizon customers preferred Apple iPhones. Jessica Dolcourt via CNET writes about the other conclusions made by the J.D. Power study: - Customers of ATT, Sprint, T-Mobile and Verizon (full-service carriers) report more satisfaction than customers on Boost Mobile, Cricket, MetroPCS and Virgin Mobile (co-contract carriers).
- Full-service customers pay an average of $361 for their phones compared with prepaid customers' $137 average.
-Customers who pay more for their phones report higher satisfaction.
- This is likely because high-cost phones perform better. (Editor's note: no duh) -
Many Drivers Never Use In-Vehicle Tech, Don't Want Apple Or Google In Next Car
Lucas123 writes: Many of the high-tech features automakers believe owners want in their vehicles are not only not being used by them, but they don't want them in their next vehicle, according to a new survey by J.D. Power. According to J.D. Power's 2015 Driver Interactive Vehicle Experience (DrIVE) Report, 20% of new-vehicle owners have never used 16 of 33 of the latest technology features. The five features owners most commonly report that they "never use" are in-vehicle concierge (43%); mobile routers (38%); automatic parking systems (35%); heads-up display (33%); and built-in apps (32%). Additionally, there are 14 technology features that 20% or more of owners don't even want in their next vehicle. Those features include Apple CarPlay and Google Android Auto, in-vehicle concierge services and in-vehicle voice texting. When narrowed to just Gen Yers, the number of vehicle owners who don't want entertainment and connectivity systems increases to 23%.