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In my opinion, the one that is easiest, requiring the "fewest clicks" by the enduser is http://join.me/

http://join.me/

It is free, no account necessary and does what you need. It is web browser based so it doesn't matter what OS you are on.

It is pretty easy to screen share with many tools, such as LANDesk's Management Gateway Remote Control or LogMeIn's http://join.me/ website. The only problem with screen sharing is that after you hang up, if you get interrupted and don't get back to the issue, you are relying on memory. Try to video capture the remote control session.

1. Have your mom go to join.me
2. Have her save the join.me application to her desktop, and then run it and give the code to you
3. Log in and take control
4. Create an admin account and make her account a normal user account
5. use RUNAS (linux translation: sudo) from command line whenever you need to run something as an admin

http://join.me/

Have you tried join.me? Not a shill, I use it the same way you use EC & love it.

what I find to work is a combination of join.me and teamviewer. https://join.me/ is dead simple to get people to do "click the orange circle on the left...yes it to death until it gives you a nine digit number...what's the number...say 'yes' to let me remote control..." and then use that for userland stuff. One thing that join.me doesn't deal with well is UAC prompts - namely that it doesn't allow users to click on them, since it's sandboxed similar to the browser. If you're only going to hit one that isn't password protected, have the other side do it. Else, use the remote access credentials to set yourself up with teamviewer, then they don't have to read you credentials.