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Their signup page said they were sending me an account activation email, but no joy (yet).

While their main page has been cleared out of any detailed info the tour is still there.

http://family.jotspot.com/
I have nothing to do with jotspot, get no money from them, nor them from me. I've never tried their product, IANAL, YMMV, FTC, RTFM,...

My favorite: http://www.atlassian.com/software/confluence/
Confluence is just software ($4K + $2k/year); no hardware or hosting.

From the founders of Excite: http://www.jotspot.com/
Jotspot sells hosting w/ SSL ($9-$250/month) or remotely maintained appliances ($10K-$15K/year); no software.

BusinessWeek's choice: http://www.socialtext.com/
Socialtext sells software and hardware but no hosting (Can't remember the price range right now).

You might also want to look into search appliances such as Google's enterprise stuff:
http://www.google.com/enterprise/

You hit the nail on the head there. Sony's decision to offer the top 500 shows that they really don't understand what makes ITMS so successful at all.

If there are any Sony folks reading, you should click through and read the following articles immediately:

• The Long Tail
• Millions of Markets of Dozens

Here's the key grafs from the 2nd piece (by Joe Kraus, founder of Excite and now chief of JotSpot):

Let's look at the Amazon example. This graph shows that Amazon sells roughly 2.3M books and that the average Barnes and Noble retail store stocks 139,000 books. So, Amazon stocks roughly 2.2M more books that Barnes and Noble.

No surprise here. That's the benefit of an online storefront. Massive inventories housed in ultra-low-rent areas that are fronted electronically.

The astonishing figure is the percent of sales that comes from the "long tail" of books (books that Amazon carries but that Barnes and Noble doesn't).

57%.

57% of Amazon's sales come from books you can't even buy at a Barnes and Noble...

Yep, just like I would imagine a good chunk of ITMS sales come from singles you can't find at your local Sam Goody -- and Kraus cites in the same article that "every iTunes song has been purchased at least once", which would seem to bear that out when you figure that ITMS has an inventory of over a million songs. That's a heck of a long tail business.

If Sony had a brain they'd be figuring out how to use the PSP as a platform to revitalize their back catalog -- all those movies they've got sitting around that aren't Top 500 material, but which have a few fans here and there. If they can get the distribution system efficient enough the profits would probably be considerable.

Jotspot then adds that stuff back in as add-on components.