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That story sounds worthy of NotAlwaysRight.com. I think you should definitely post it there.

In case you're not familiar with the site, it's a great collection of stories (just dialogues, actually) about stupid/funny/difficult customers told by service industry workers.

Here are some of the blogs I read:

Joel on Software
Introversion - an indie games company
The Old New Thing - Raymond Chen of Microsoft
The Daily WTF - how not to code
The Consumerist
FAIL Blog
Not Always Right - for people who [used to] work in retail