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Domain: osticket.com

Stories and comments across the archive that link to osticket.com.

Comments · 6

  1. OSTicket (GPL v2) by students · · Score: 1 · on Ask Slashdot: Best To-Do/Task List Software?

    I use OSTicket.

    It meets all your criteria, and it has a lot of features you probably do not need, which are aimed at large organizations. I use it to track multistep tasks. After a year's use it has not given me any trouble.

  2. Re:Get Good IT People. by jon3k · · Score: 1 · on Ask Slashdot: How Do I Convince Management To Hire More IT Staff?

    After spending many hours researching I'd suggest osTicket for helpdesk software. It's free and open source and really good.

    Just curious why you think IT is simpler now than it was before Ethernet. Or did you just mean cabling specifically? That seems kind of counter intuitive. The demands from their users on IT departments is much, much higher than it was 20 years ago.

  3. OSTicket by appleguru · · Score: 2, Interesting · on Ticket Tracking and Customer Management?

    http://www.osticket.com/

    It works well; I use it integrated with Help Center Live

  4. Re:OTRS... by NeuralAbyss · · Score: 1 · on Personal Ticket Tracking System for Admins?

    We considered osTicket for our project.. but one (minor?) setback - it's not available for download at present.

  5. Re:OTRS... by Thalagyrt · · Score: 1 · on Personal Ticket Tracking System for Admins?

    I tried to install OTRS a long time ago when I was setting up my small hosting business... I was never able to get it to run within Plesk. The setup for it is ridiculous, and has almost no documentation at all... I wound up using OSTicket. It meets my needs, by no means anything flashy, but it does the job.

  6. You might try... by metaomni · · Score: 1 · on Personal Ticket Tracking System for Admins?
    We've had a lot of success implementing OSTicket. It's an open-source (and apparently now abandoned) ticketed support system. You can still find the code on the message board at that site, along with some modifications.

    It's at least a start. It took us a little while to implement, but now it runs like a dream. It seems to offer everything you're looking for. It's PHP/mySQL based. Hope that helps!