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If I need to do some remote tech support, I'll have the person download showmypc . It's not as robust as logmein, but easy for a person to install.

but you can't make it to drink. So the best way would be to take over their PC. As long as there is no connection issue, then this is much faster and will save you a lot of time. If you use pc Anywhere or http://showmypc.com/ or anything else will depend on your needs.

ShowMyPc has helped me a lot already. For occasional usage it is free. I you want your own server andadvertising, prices are available as well and not that expensive.

But again, Internet access should be available.

http://showmypc.com/

Works well, free, uses ssh and VNC and one time hashes that you'll exchange over the phone. Really quite easy to use, and IIRC its a standalone app that doesn't actually install anything so once you're done there's no port listening afterward to allow anyone an easy attack vector.

blah blah blah I am not affiliated with showmypc blah blah blah

Okay seems like everyone and their brother has a different idea and since this interests me I tried to roll up as many of the interesting looking ones as possible into one posting :-) Did I miss any?

http://www.teamviewer.com/

https://secure.logmein.com/products/free/

http://www.copilot.com/

http://skype.com/

http://www.uvnc.com/addons/singleclick.html (reverse VNC)

http://www.crossloop.com/

http://www.mikogo.com/en/

http://showmypc.com/

https://www.ntrconnect.com/

http://www.zolved.com/remote_control

http://www.wippien.com/ (VPN)

http://code.google.com/p/gitso/ (reverse VNC)

http://www.showmypc.com/source-info.html We have recently seen, a lot of interest in the use and the source of this program. We are working hard on providing additional information about the source code availablitiy and licensing for this product. We will update this page very soon. Thank you for your comments and questions. Please be patient and check back this page shortly, Updated: Sep 10th 2007. evidently we got their attention.

It is VNC based. I tried to download it and got this message:

WARNING: (Name of company I work for)'s security system has detected a virus contained in the web site or file being downloaded.

Your system has been protected. There is no need to contact the Help Desk.

File has been dropped. 2007-09-10 06:03:55-05:00CDT

Machine name: (Name of Machine) Server: X.X.X.X Client: Y.Y.Y.Y

Virus: "not-a-virus:RemoteAdmin.Win32.WinVNC.4" found! URL: http://download2.showmypc.com/ShowMyPCSSH.exe

And then what happened?

And then what happened?