Slashdot Mirror

← Back to Domains

Domain: stonekeep.com

Stories and comments across the archive that link to stonekeep.com.

Comments · 12

  1. Keystone is still alive and kicking. by Shayde · · Score: 2, Informative · on Ticket Tracking and Customer Management?

    Take a look at http://www.stonekeep.com/keystone.php

    Opensource, non-alpha, many many users active, still being supported and worked on.

    (Obdisclaimer. I wrote it. :)

  2. Gosh I hope not. by Shayde · · Score: 1 · on Is The Lone Coder Dead?

    I'm one of those myself. I'm a one person software company trying to make it with my own product and services. I can't say that hte current environment is better, worse, or the same for the 'little guy' trying to get a leg up in the world. Starting a business anytime where you don't have a financial cushion is difficult.

    Mnay of the tech folks were spoiled with the dotcom boom, where anyone with even half an idea would have VC's falling all over themselves to contribute money. No more - now you have to spent the time and money to have a solid basis.

    I've managed to get some things starting doing the work full time / and code at night approach. After that it was consulting part time while finishing up the code, and now it's about 80% my business, and 20% consulting. But this has taken almost 3 years of pretty solid workl, not to mention some serious loss of social life, money, and income.

    Putting out your own shingle is not for the faint of heart no matter what your business. But stick with it, work hard, and you can succeed.

    (of course, i have to plug my business in a post like this :)

  3. Keystone by professorfalcon · · Score: 1 · on How Do You Manage Requests in Your Organization?

    Keystone is nice.

  4. Tinkertoy Trebuchet! (aka 'Tinky Flingy') by Shayde · · Score: 5, Interesting · on Lego Trebuchet

    Feh, that's nothin! Too many parts, too easy to fail. What you -really- want to do is make a trebuchet out of -tinkertoys-.

    Like I did!

    http://www.stonekeep.com/trebuchet/

  5. Re:keystone by sharkey · · Score: 1 · on Open Source Work-Order Tracking System?

    Correct address: http://www.stonekeep.com/

    --

  6. Good review of many ticket tracking tools by danpbrowning · · Score: 2 · on Open Source Work-Order Tracking System?

    http://linas.org/linux/pm.html has some good general information regarding Call Center, Bug Tracking and Project Management Tools for Linux, including open source solutions.

    I have heard a lot of good reviews about KeyStone, which is free to download for personal use (including source code!) at http://www.stonekeep.com/content/download. But StoneKeep isn't open source-enlightened yet, so they still charge $$ if you use it commercially.

  7. try Keystone by Bodhidharma · · Score: 1 · on Web-Based Helpdesks?

    We use a program called Keystone to do bug tracking in various products. Keystone uses a mySQL back end and PHP to drive the web pages. It's not as feature-rich as something like Clarify, but it gives you the ability to manage bug reports.

  8. Re:Some more points... by Winged · · Score: 1 · on Web-Based Helpdesks?

    Keystone, at http://www.stonekeep.com/, is a PHP and MySQL/PostgreSQL/Informix-based helpdesk system that I'm finding very helpful in my job. The configuration is a bit hairy, but everything after initial configuration can be done through the web interface. Very slick.

  9. Re:you just dscribed keystone and it's FREE by Shayde · · Score: 1 · on Web-Based Helpdesks?
    And before you chastise folks for not knowing the facts, you should check your facts as well. The term 'number of users' is very specific in the Keystone license. It means the number of -technicians- that will be working in the system. Not the number of employees, or the number of people who may be checking the system for the status on a ticket they entered. It is strictly the number of technicians (or managers) using the system.

    Yes, I wrote that license, Yes, it is not free. The point being that if you have more than 10 techs using the system to run the IT department, your company is profiting enormously from the system. Kicking $500 my way is only fair - I have to pay for my computers, network connection, and cola supplements somehow. :)

    Keystone. Stonekeep Consulting. Yes, I wrote it, so I'm biased. :)

  10. Keystone by Alowishus · · Score: 2 · on Web-Based Helpdesks?

    I've found great success with the Keystone system. It's a PHP and MySQL web-based incident tracking system that makes good use of email for notification and status reports. I believe there is also a module that lets you submit incidents via email.

  11. There are MANY resources out there. by BigEd · · Score: 5 · on Web-Based Helpdesks?
    Check out this page for a list of most if not all of them. It has synopsis, and reviews.

    RT, Keystone, and php Helpdesk would be good starting points.

  12. Keystone by Malachi · · Score: 2 · on Help Desk Software for Linux?
    We are currently using Keystone, its not quite a finished product, but it gets the job done for us. I am sure it was in the freshmeat post around here, but you can find it at www.stonekeep.com. Some interoffice people are working on a JAVA trouble-ticket-project-management solution which will be contributed to open source once it gets to early stability.

    However, till that glorious day, I recommend Keystone, uses mysql or postgres or oracle, has a tree structure, dependents, parents, schedules, item tracking, views/filters, none of this is at a high polish but like I've said, it works, and there aren't many I know that beat it right now.

    -Malachi-