Yet Another Use for Linux
TMOS writes "Well, more and more companies are using Linux, as if we all didn't know that. This is one
that utilizes Linux to operate and maintain small to large
telephone systems used by organizations such as the FAA and 911. It is nice to know that an underdog OS can be used to save lives."
I work with a company that has one of these, and I have played with it a little bit. Pretty darn cool setup. They run mostly from RAM. The phone system has dual linux boxes (with some arbiting code) for fault tolerance -- if the primary linux box goes down, the secondary box picks up automatically, without dropping any calls in progress.
They can do all kinds of phone system statistics and reporting, using MySQL as a backend for the data. They have a full featured ACD as well. They have support for many flavors of CTI, and I have seen some pretty nifty CSTA based CTI stuff that works with this equipment (they use Delphi for software development).
From what I understand they will shortly have available email, text messaging, and voice over IP as available features, all routed/controlled by the linux based switch. For the next generation call center...
This is getting seriously tiring. It seems like everytime anyone mentions that they made a product based on Linux it has to be announced on slashdot like some massive personal hurdle has been overcome. Next thing we're gonna hear is that Linux was the youngest OS in a family of 13 living in a mud floored one-third bedroom home with only a bucket in the corner to piss in. Father died in a coal mining accident when Linux was only six days old and the mother had to turn tricks to support the family. And all Linux ever dreamed of was to be able to take care of the family like pa would have wanted it to. It's just such a touching story I'm going to have to cry now.
Can't we just realize that the shit is there. Linux has "made it." There's no need to act like every little product is an accomplishment in the face of worldwide adversity.