What the Linux Community Needs to Grok

Charles Connell sent in an article that he wrote following the onslaught of flames he (and even his boss) got following articles that were critical of Linux. I've said many times that Linux's worst enemy is the army of angry, self-appointed advocates: they don't write code, but they have a lot of pent up anger that often gets directed in the wrong places. Anyway, read the article and talk amongst yourselves.

Comments

The people that need to read this..

[pheonix]

won't be the ones reading. They'll be the ones skimming and then flaming.

What kills me about the Linux movement is this: It is composed apparently entirely of people that have never been USERS in their lives. They've never dealt with something that they just don't have the time or ambition to learn. They've never dealt with something that is unnecessarily difficult.

These people make statements like "Lets not dumb it down THAT far..." about porting AOL to Linux. Linux advocates seem to have forgotten that putting the software that people want on their PC isn't 'dumbing' anything down, it's called customer service. I like Linux. I wish it could gain the market share and market approval necessary to start getting the software development that we need for it to prosper.

Right now, Linux has no place on the desktop in my company. There are limited places where you could put Linux on the desktop and make it work. Why is this? Because the 'elite Linux gurus' want Linux to remain as-is. A club that only people with the computer and programming know-how can join. An exclusive club from which they can look down upon the [L]users that DARE to ask for user friendly software and configuration tools.

Next month and the following, as all of the geeks that have to fill out a tax form more complicated than the EZ, I want you to take a look at who you're paying to do your taxes. If you're doing them solo, take a look at the time wasted and the frustration involved in this seemingly simple task. Why is this? Because the IRS feels about the tax codes like you do about the code behind Linux. Job security through obscurity?

Well, it's a good thing I don't collect karma, because I am confident this is going down in "flames"...hell, you simply can't call Linux advocates elitist or snobbish and be expected to get away with it, eh?

-Jer

I mostly agree with him

[grappler]

I thought this article would be about how we need to clean up our advocacy act, lest we turn off those we try to convert.

Instead, he's insisting he's right about the things he wrote about linux. I agree with his assessment of what end users expect and need, but this part caught my eye:

As Linux is embraced by more organizations, and used in more ways that are crucial, the demands upon you will increase. New feature ideas and bug reports will no longer go onto a "wish list"; they will go onto a "hot list." You will face pressure to add 50 new items to the next release, when it really ought to have 10. Wealthy organizations, accustomed to getting their way, will demand impossible schedules from you, and then complain if the quality is not perfect.

I have two responses to this.

1. God, I sure hope not. I hope it never comes to that. Let's make sure it doesn't.

2. Tell those "wealthy organizations accostomed to getting their way" to take their "schedules" and shove them. We have no time for that. If they want crappy software with lots of features, point them to the borg in the northwest. They'll come crawling back.

--
grappler