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Web-Based Helpdesks?

Posted by Cliff on from the tech-support-of-the-21st-century? dept.

Vanbo asks: "My job requires that I be in the field all day, and I don't have the ability to check my voicemail regularly, so I ask people to email me with problems, then I check my mail with Webmail. Lately, I have been thinking it would be much easier if people could post their problems (ala ask slashdot) to a webpage on our mailserver. I don't need something as powerful as slashcode, but just maybe something that allows them to select from pull downs of common problems, and then when they submit it, it could be emailed to me. Anyone, implimented a support system like this? Any draw backs to this approach?" Seems like a novel approach. Does this seem like a good idea to you?

1 of 160 comments (clear)

  1. There are MANY resources out there. by BigEd · · Score: 5
    Check out this page for a list of most if not all of them. It has synopsis, and reviews.

    RT, Keystone, and php Helpdesk would be good starting points.

    --
    We are all in the gutter, but some of us are looking at the stars. -- Oscar Wilde