Does Selling Support Mean Coding Less Features?

Frymaster asks: "Eric S. Raymond gave a *five hour* keynote at this years MacHack. No surprise, he spent most of the time on the open-source soapbox and told the MacHack-ers that "service and support" is where the money is. I've been neck-deep in the Mac community for 10+ years and the most noticable thing about Mac developers is their commitment to making their software easy and obvious. The unspoken theory is that if the user has to look at the manual, the developer has to improve the interface. Even my dad can use a Mac without asking for help... not very good for "support" revenue. This raises the question: Does having a business plan that relies on support for revenue act as a disincentive for implementing ease-of-use features?"