When Does An ISP's Response Time Become Too Slow?

marcop asks: "My ISP is Time Warner's RR service in central New York. I have a personal homepage as part of the service. I have not been able to update my site for the past month since their FTP service is down. All I can get from their tech support line is that "they are working on it". I am rather patient when ISP's have down time, but isn't a month rather ridiculous especially since they are "the nation's premiere online service"? Are other Road Runner customers outside of central NY experiencing this?" A week or two I can understand, but anything beyond that is pushing it. Aside from switching ISPs, is there any way a consumer can get their current ISP to get off their butts and fix the problems? Any ISP with long-term downtimes like this should at least offer daily updates so their customers can keep informed.