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UK Government Locks Out Non-MS Browsers

Joel Rowbottom writes: "The UK government's new gateway.gov.uk site, which is being trumpeted in advance of the forthcoming General Election, has been revealed to only work on Microsoft browsers under Windows - meaning you must use IE5.01 or above to be able to access government content, or do your tax returns online: no MacOS, no Netscape, and certainly no Linux. Who can have developed this site for the government? It's Microsoft of course, on their .NET platform! There's a Register article about it, but for a more extensive look LinuxUser magazine in the UK have written a article on it which is available as PDF here."

28 of 268 comments (clear)

  1. This won't happen in the US ... by Masem · · Score: 5
    At least, if it is happening from US gov't sites after June 25, 2001, you can sue them. Thanks to Section 508, any federal web site that is publically accessible must meet many guidelines, including access for disabled people; the divisions whose sites are not compliant by this point without sufficient reason to not be compliant can be sued by the public or have displinary action taken by other parts of the gov't. This includes not locking out browsers (including text-based ones).

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    1. Re:This won't happen in the US ... by EyesOfNostradamus · · Score: 3
      > they basically discriminate (even unintentionally) against computer users who choose not to use M$ products.

      Actually, while most of us chose not to use Microsoft products, for some less fortunate people it is not just a question of choice. Blind people often surf with "braille lines" or text-to-speech software. Neither of these devices can represent images; they only work with text-based browsers (such as lynx). Those people will effectively be locked out of the new site, just like wheelchair bound people are effectively locked out of building which can only be accessed through stairs.

  2. Apropos red herring stories.. by Apuleius · · Score: 3

    Slashdot used to be a place where a sufficiently egregious screwup in a story would result in a prompt update and mea culpa from the responsible editor.

    This no longer seems to be the case.

    I have my sortings set to "highest rated first" because a red herring story will usually have a prompt comment correcting the issue and getting moderated up to 5. When discussion closes on a story, however, it gets served as static HTML, and unsorted, and such comments no longer show up at the top. This is why updates are necessary, but /.'s editors are getting increasingly lax about getting these done, some editors more than others (coughMichaelcough).

    This needs to change. Editors, please, start updating your stories, even when it means wearing a paper bag for a few days. If you don't, the "new journalism" will no longer have any advantage over the old.

  3. What interested me most... by banky · · Score: 3

    Was Young's comment, not about predatory monolopolies, but instead:
    "...our governmental infrastructures should be permanently open to competitive bid..."

    Yes, Microsoft is the standard, and I'll even give (Linux zealot that I am) that IE is a better browser than Netscape4.x/6, and there's some good tools there on IIS (wealth of MCSE's, etc).

    BUT, the truth in that statement - there should be a bid - is beyond petty squabbles about the better OS. If MS really does present the better solution, it should be given the chance to prove it, rather than being implemented because its the "default".

    It makes me mad as a Linux advocate. I'd like to "lose" fair and square. If I can't write a good response to an RFP, if I can't get the people and the code running, then I deserve to lose. But I doubt anyone really put any thought into it. We need [foo], let's put it on IIS. Call MS and get a nice site license.

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  4. Opera Software taking action. by sharkey · · Score: 3

    Since we're referring to a Reg article on this, here is another dealing with the reactions of Opera Software

    Basically, they are going to take issue with this, directly with Andrew Pinder, the UK "e-envoy."

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    "Outlook not so good." That magic 8-ball knows everything! I'll ask about Exchange Server next.
  5. Well, read the whole article before you flame 'em by Brento · · Score: 4

    "in order to meet the British government's target date... Dell and Microsoft worked feverishly to meet a blistering three-week rollout schedule for the first phase."

    If they got the first draft to work in three weeks, they're doing a lot better than anybody I've ever worked with. Our stuff doesn't work with ANY browser that fast.

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    What's your damage, Heather?
  6. And you blame MS for FUD? by blowdart · · Score: 3

    OK lets take a look at quotes from theregister article "we checked it with Netscape 6 on Windows, and got in without trouble". And it's not the web site, it's the digital certificates that cause problems "Please note that if you wish to enrol for services that require a digital certificate, you may not be able to use the full range of browsers listed above. For example, Equifax certificates can currently only be used with Internet Explorer 5.01 or later (they do not work on any version of the Netscape browser); ChamberSign certificates can be used with both Nestcape Navigator and Internet Explorer, except they are not currently supported on version 6 of the Netscape browser. Please check your certificate provider's web site for more information about which browsers they support." As for saying you can't do your tax return on-line in Netscape? Bollocks. It uses straight HTTPS. I've just completed mine. Did any of you think to check for yourselves? I doubt it, you just saw "it was written by Microsoft" and your knees starting jerking.

    1. Re:And you blame MS for FUD? by startled · · Score: 4

      Whoah there. If you're implying that I can't count on The Register for accurate, unbiased, rumor-free reporting, I'm just not going to believe you.

  7. Re:Let's be honest... by Malcontent · · Score: 4

    "Most people use IE anyway (let's face it...there aren't too many options)"

    Most people in the UK are also white. Maybe the the govt should prevent the east indians from some things too. Maybe it should prevent them using convenient services and instead make them wait in lines instead. Sorry only white people can use this web site the rest of you can haul your assess off to the courthouse.

    The Govt is there to serve everybody not just the majority. The rest of the people are citizens too arent they? Why didn't they insist on using cross platform browsers on the contract?

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    War is necrophilia.

  8. Change of direction... by Uri · · Score: 3

    This development is particularly frustrating, since up to now UK .gov sites have generally been very standards compliant. In fact the open.gov.uk initiative even has a W3C standards statement. I quote:

    "The most important aspect of publishing information on the internet is to ensure that it is available to all, not just a select few who happen to have the newest browser, all the latest plugins and a top of the range, superfast PC.

    UK public sector information must be accessible, legible and fast to download."

    And indeed, the vast majority of .gov sites are very well designed, browsable by anyone, and (shock horror!) contain lots of interesting information about what the government is up to: e.g. the Foreign Office and the Home Office sites.
  9. No, No, NO! Stop Lying In Story Descriptions. by citizenc · · Score: 3
    From http://www.gateway.gov.uk/html/bad_browser.asp:
    Supported Browsers

    We have made the Government Gateway compatible with as many browsers as possible, on both PCs and Macintoshes. However, because we need to maintain maximum security on this web site, we cannot support older versions of browsers. To use the Government Gateway, you must have:
    • a PC, with Windows 95 or later, or Windows NT 4.0 or later with Microsoft Internet Explorer version 4.01 or later or Netscape Navigator version 4.08 or later
    • OR an Apple Macintosh with Mac OS version 7.5 or later with Microsoft Internet Explorer version 5.0 or later or Netscape Navigator version 4.xx or later a working Internet connection the 128-bit security add-in, for your version of the browser
    Do some research. Jesus.

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  10. ....might want to read the actual article... by AugstWest · · Score: 5

    This may however have been an early design feature that has now been edited out; we checked it with Netscape 6 on Windows, and got in without trouble. But we've also heard from people who couldn't get in with 6, and earlier versions of Netscape, Opera (even 5.11 pretending to be IE) don't work. We've got one Mac user saying he got in with IE 5 - we don't know how either.

    It's not a big, public launch, and like any launch of a web-based product, you're going to see browser incompatibilities. If my company could get back every dime spent on dealing with the differences between IE and Netscape, we'd be in a hell of a lot better market position.

    If MS somehow tries to maintain that it will always require Windows/IE, then you've got a problem. But this, this is nothing yet.

    1. Re:....might want to read the actual article... by ackthpt · · Score: 3
      If MS somehow tries to maintain that it will always require Windows/IE,

      A year ago they probably considered it, now it's probably on the back burner, although, I haven't followed the Ashcroft Dept. to see how friendly W's administration will be to M$. My guess is they'll quietly sweep it under the rug. Once the furor settles I wouldn't be surprised to see M$ adopt such a strategy, with consoling words from Bill, "Because with only one product to chose from it makes everyone's life so much easier, and, Gosh, we only want to do what's best for people!"

      More disturbing, ATM is the slugging match shaping up between AOL and M$. I don't view either as the lesser of two evils. Other ISP's have fallen by the wayside, been consolidated, or really aren't in this league to begin with. Both want access to your TV and home connection to external communication and media. AOL/TW is in a terrific position to dictate inflexible standards, and M$ knows it.

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      A feeling of having made the same mistake before: Deja Foobar
  11. Bob Young has balls. by B1ood · · Score: 4
    Meanwhile Bob Yount, CEO of Red Hat, laments: "Here's Britain, the foundation of democracy and freedom, building its governmental infrastructure on proprietary binary-only technology from a known predatory monopolist..."
    I still can't stop laughing over that.

    B1ood

    --
    Note to self: pasty-skinned programmers ought not stand in the Mojave desert for multiple hours. -- John Carmack
  12. Works fine on this mac by shagoth · · Score: 4

    Running Explorer 5.1 preview for OSX seems to let you in quite nicely. No sense of not working at all. I could test more, but fact checking isn't the readers job...

  13. sad to see the UK dip so far by small_dick · · Score: 4

    ...even worse, Blair let an MS shop in the gov make the decisions and axe all the free software shops.

    oh well, it might be a freebie now, but man will MS bend them over in the coming years once they're hooked.

    very annoying to see all the posts that say "read the article! it works for me!" obviously, you didn't read the article, cuz it states that SOME parts work with SOME certs on SOME versions of netscape on SOME platforms.

    sheesh.


    Treatment, not tyranny. End the drug war and free our American POWs.

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  14. Just for that! by WillRobinson · · Score: 4

    I will never pay taxes in the UK.

    Course, I live the the sovern country of Texas!
    Man im in a good mood...

  15. Just what we needed.. by TeknoHog · · Score: 3

    ..after an European Parliament report on Echelon which "recommends all Europeans use encryption and open source software." Here is the article.

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  16. Re:What would be even scarier... by TeknoHog · · Score: 4
    If you're building an app, it's just so hard to decide whether to build for 95% of the population or 2%...

    The web is about standards. Those things can be built for 99% or even more of the netizens, if so wanted.

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    I hit the karma cap, now do I gain enlightenment?

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    Escher was the first MC and Giger invented the HR department.
  17. Re:Well duh.. by Golias · · Score: 3
    It's paid for with taxpayers' money. Linux users pay taxes too. Do the people who "just don't use the site" get a tax refund?

    People without computers also helped pay for the site. If Linux support is added, will you demand a tax refund for those who choose not to buy computers?

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    Information wants to be anthropomorphized.

  18. Re:Those bloody brits by grammar+nazi · · Score: 5
    I tried to register and here's what it said...
    To protect taxpayers' information whilst it is being sent to us, we are using the strongest available level of security. This is known as 128-bit encryption.

    The browser that you are using does not appear to support this level of security. If you are sure that your browser supports 128-bit encryption, click here to enter the service.

    If you are not sure whether your browser supports 128-bit encryption, could you please upgrade it by visiting the Netscape or Microsoft web site and downloading the necessary software.

    Both of the browsers are links to the respective websites. The URL is http://www.inlandrevenue.gov.uk/e-tax/checkbrw.htm if you don't believe me. This is one of the UK government sites.
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    Keeping /. free of grammatical errors for ~5 years.
  19. Use Opera by Kiro · · Score: 5

    The poster missed the fact that you can still use Opera for that website, as long as you set it to identify itself as MSIE5.

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    Kiro

  20. Opera on gateway.gov.uk by The+Monster · · Score: 5
    I didn't have a problem accessing it with Netscape 6.
    I just tried it with Opera 5.11, and got a message saying
    We have made the Government Gateway compatible with as many browsers as possible, on both PCs and Macintoshes. However, because we need to maintain maximum security on this web site, we cannot support older versions of browsers. To use the Government Gateway, you must have:

    • a PC, with Windows 95 or later, or Windows NT 4.0 or later with Microsoft Internet Explorer version 4.01 or later or Netscape Navigator version 4.08 or later
    • OR an Apple Macintosh with Mac OS version 7.5 or later with Microsoft Internet Explorer version 5.0 or later or Netscape Navigator version 4.xx or later
    • a working Internet connection
    • the 128-bit security add-in, for your version of the browser

    Please note that you cannot currently use Netscape 6 to access the Government Gateway, due to issues with the support for digital certificates in this new version.

    Then I told Opera to identify itself as MSIE 5.0, and still got the message. Still no luck. I've got all the scripting turned on they ask for. Dammit. Somebody vote these guys out!
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  21. You CAN use Netscape! Read the article! by NineNine · · Score: 4

    According to register, you CAN use Chambersign certificates and use Netscape 4.x. Please read the article.

    Also, it's a step in the right direction. Having access to gov't services online is fantastic. And yes, not everybody can get to them, but with, what, 90% of people able to get to them online, that's a hell of a lot better than 100% of people standing in line.

  22. I got on using Mozilla in Linux. Here's how! by tulare · · Score: 3

    I first went to the following site, as referenced below in the comments:
    http://www.inlandrevenue.gov.uk/e-tax/checkbrw.h tm
    From there, it was clear that everything worked. I was only able to browse the subnet regarding the Self-Assesment Tax Return, which I am hardly eligible for (Living as I do in the US), but if I were British, I could almost certainly do what I needed to do.

    From this I can only draw the following conclusion: M$ has set up a series of gateway sites which have no legitimate purpose whatsoever; instead, they appear to be clearly trying to force people to use their garbage. If only Tony Blair knew what a horrible mistake he has made...

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    political_news.c: warning: comparison is always true due to limited range of data type
  23. Don't worry about it. by megaduck · · Score: 3

    Microsoft may not be very responsive to public opinion, but the British Government sure is. Democratic governments have to provide equal access to government services or they risk having a large group of pissed off voters on election day. Blair wants 100% of all government services online by 2005. As a Mac user (IE for Mac doesn't work either), I know I'd be pretty angry if I got left out in the cold.

    Not only that, but the standard browser on the upcoming Symbian 3G cell phones will be Opera, not IE. Symbian looks to be a leader in that arena, so the majority of wireless users wouldn't be able to access government sites if this continued. Microsoft is going to have to buckle on this one and use open standards, guaranteed.

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    This .sig for rent.
  24. Let's be honest... by Migelikor1 · · Score: 5

    Right now, we're looking at an early roll-out of a sophisticated service that has incompatibility problems with some of the enormous range of computers out there. Of course Microsoft made sure it was most compatible with their software first. Nobody should be surprised that the M$ programmers did a better job with their own product. Despite the usual sentiment that they're forcing conversion, there really hasn't been any reason to call foul yet. There should be wider support with time, and let's keep in mind that the Government isn't forcing citizens to use the service. Most people use IE anyway (let's face it...there aren't too many options) and the government, with Microsoft's help, and a minimum of expense, has just begun to offer an extremely nice service to those people. Maybe they should have written their own client, which was non-platform reliant, but they managed to release the service earlier and cheaper by using preexisting technology and cutting out a fairly small (though vocal) segment of computer users.

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  25. check your facts by m08593 · · Score: 3
    And it's not the web site, it's the digital certificates that cause problems

    The web site seems to just refuse to talk to people if they don't come from a Windows or MacOS machine. They could simply check for the certificates when they are needed, but they actually seem to check for the browser id string. What if Opera or Konqueror get the necessary certificates tomorrow? What if they already have them?

    As for saying you can't do your tax return on-line in Netscape? Bollocks. It uses straight HTTPS. I've just completed mine. Did any of you think to check for yourselves? I doubt it, you just saw "it was written by Microsoft" and your knees starting jerking.

    Maybe you just have a knee-jerk reaction when people criticize your favorite monopolist? You seem so far in the Windows world that you don't even notice the inconveniences Microsoft causes to competitors.