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Linux Support Services Shoot-out and Analysis

Posted by michael on from the fast-busy dept.

securitas writes: "ZDNet has posted a huge article comparing and analyzing 12 Linux support services. It's 19 pages long plus tables! Happy reading!" Useful stuff, since a lot of companies want to make sure they've got someone to call if things go wrong.

3 of 121 comments (clear)

  1. It's a start by why-is-it · · Score: 5, Informative

    I work for a large multinational tech company, and there has been considerable resistance to Linux because of the support issue. If we install an RS/6000 with AIX, IBM will support the hardware and software issues. Same with Sun hardware and Solaris. But the management is not sure who we would go to if we built some Linux servers and we needed some critical patches. Worse still, if we uncovered a bug in the OS, who would fix it for us, and how long would it take.

    This is a start. There are companies out there who will support Linux for corporate accounts. The fact that a fairly mainstream website is posting this sort of information is an aid in getting the PHBs to believe that Linux is supported and ready for the corporate environment.

    All we need now, is a fork of Linux that is specifically designed to run on enterprise-class servers and scales to be able to handle the amount of memory and resources that these servers have.

    --
    *** Where are we going? And what's with this handbasket?
  2. Correction by ReelOddeeo · · Score: 3, Informative

    Useful stuff, since a lot of companies want to make sure they've got someone to call if things go wrong.

    Useful stuff, since a lot of companies want to make sure they've got someone to sue if things go wrong.

    --

    Those who would give up liberty in exchange for security and DRM should switch to Microsoft Palladium!
  3. Common misconception. by Jerky+McNaughty · · Score: 5, Informative

    Go read the license agreements for software you buy. They disclaim any and all responsibility if things go bad. When you buy a piece of commercial software, e.g. MS Office, you get no warranty that it will even work as advertised. It can delete all files on your hard drive, email they out to anyone, cease to function, whatever. You can't sue anybody.

    Tough.

    There is no documented case of anyone ever winning a lawsuit because commercial software sucked.