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Linux Support Services Shoot-out and Analysis

Posted by michael on from the fast-busy dept.

securitas writes: "ZDNet has posted a huge article comparing and analyzing 12 Linux support services. It's 19 pages long plus tables! Happy reading!" Useful stuff, since a lot of companies want to make sure they've got someone to call if things go wrong.

1 of 121 comments (clear)

  1. Support Time is one of the most important aspects by Lostman · · Score: 5, Insightful

    Just looking over the the table of response times -- for some of these companies, they seem to be missing the big CLUE.

    Yes, if something goes wrong at a company they will need support.. in fact that is the only way they would actually use linux as their workstation/network/etc -- but support should probably be replaced with "immediate support." If a network goes down at a Fortune 500 Company JoeBlowDrinksSoda Inc., they arnt going to take the chance of missing productivity for 2,3, even days (as some of the response times are.

    For the companies that have immediate response to linux issues --> now these are what we need. Maybe they are more expensive, but if the figurative "bomb" hits your network and you have deadlines, missing a deadline is going to cost more in money and in respect for your company than having to shell out a few extra clams...