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Linux Support Services Shoot-out and Analysis
securitas writes: "ZDNet has posted a huge article comparing and analyzing 12 Linux support services. It's 19 pages long plus tables! Happy reading!" Useful stuff, since a lot of companies want to make sure they've got someone to call if things go wrong.
The company I work for does a small amount of work with Linux. As such I am supposed to support it. The training a group of us got was basically - here is Linux, play with it - oh and if a customer has any problems get them to reinstall it. Thye probably know what thye are doing anyway so they won't call you.
I posed the question to my company "What the difference between a 3rd party Linux support contract, and Microsoft support (who contracts out their first 2 lines of support 3rd parties)?!?!
you have to beg and plead for 2 days if you want to talk to somebody that actually works for microsoft when you call in. and those two days are going through various people that have probably never written a line of code in their lives (Ummm... ok, did you click or double click on File? CAREFUL, Double click CAN BE TRICKY!)
so what if we have to purchase a support contract for FreeBSD or Linux, with MS, you have to pay for the product AND THEN pay for a support contract. And the frontline support at Redhat has been shown to be a bit more knowledgable about the product than the frontline support at MS for windows..