IBM DeskStar 75GXP Hard Drive Failures?

Sean Kelly asks: "Like a lot of other people, I went out and bought myself a nice 60GB IBM DeskStar 75GXP (ATA100, 7200rpm) hard drive to put in my sparkling new computer. Boy was that a mistake! A few months after I got the drive, it failed with horrific grinding and clicking noises, plus random data loss. So I RMA'd the first one and got a 'SERVICEABLE USED PART' replacement from IBM, which died of the same death after another few months. Not getting the hint, I RMA'd that one. Last week, I got the refab. drive back from IBM and it has already died, in less than a week! This time I did some site searching and found many people are having problems with this drive. Sites such as The Inquirer, Hexus, Tech Report, Hardware One, Sysopt, and even this PCWorld have dedicated articles, forums and user reviews to these failing and defective drives. From what I can understand, IBM is not publicly acknowledging that they screwed up here. How many other people out there have had their 75GXP (or 60GXP) drives fail? What size were they? What part number? What did IBM do about it? It is my opinion that IBM should do something about this, since I've seen an unnaturally high number of complaints about this drive now that I started looking for customer feedback. Also, here is a letter I sent to IBM explaining my frustration with them. It has more information in it."

Comments

Re:You're doing a couple things wrong.

[poot_rootbeer]

Ass. Can't you express yourself without using an exclamation mark at the end of every other sentence and making ad hominem attacks about someone's mother?

The legal aid departments of major universities do not exist for the purpose of assisting students who buy busted hard drives for themselves. Sure, a law student fresh out of school might be willing to work pro bono on a case like this, in order to get name recognition, but what would be the first thing he or she would do? That's right, find out whether the problem is widespread or just a random occurence for this one person. Maybe this would be done by talking to OEMs that use the part; maybe it would be done by Asking Slashdot.

Posting 'ALL 75GXP HARD DRIVES ARE DEFECTIVE' would have been at least inaccurate, and possibly slanderous. Do you even care what the truth is?

I'm sure you have a good record in settling thinks you're unhappy with, but have you ever considered the possibility that this is not because of your leet persuasion skills, but because you're an abrasive blowhard that people would rather not have to talk to?

woof yourself, bitch.

Re:Damm right!

[duffbeer703]

You are a real idiot then.

If I was an attorney, I'd love to run into a dumb-mother fucker like you.

I'd bill your sorry ass $10k to deal with your $200 hard drive issue.

Re:You're doing a couple things wrong.

[BadDoggie]

Which version of my post are you reading? I count only two bangs (quite a few question marks, though). I also wasn't talking about the poster's mother as an insult to her, I was slagging him as someone who needs his hand held and still has a binky and need clothing laid out for him each night, based on the tone of the letter he wrote to IBM.

Legal aid departments at a lot of colleges are there primarily to give the law students some real world 'sperience. They are happier helping you write effective letters to companies whose products are less than stellar than they are writing the usual begging letters to keep deadbeat students safe from eviction and bankruptcy hearings for another couple weeks.

The suggested topic/entry was, I admit, a bit exaggerated. Judging by the responses to the thread and my post, it made its point.

Abrasive blowhard? I like that. You wouldn't recognise me in person; I'm just about everybody's bestest buddy. However, when I get screwed over and need to take action against a person or company, I know the routine. I know how to jump over the first and second tier people (who, earning minimum wage, don't deserve my wrath) and go straight to the levels where something gets done. It's a fact of life and business. Being abrasive works. Whining does not. I am constantly asked for assistance in sorting out problems like these, and yes, I talk to friends like I wrote to a stranger, because most of these concepts should be painfully obvious. The lesson will be learned and not quickly forgotten.

Look at his letter and look at my response. Which of us will have a working drive delivered overnight at IBM's expense and an apology to go with it? And yes, I have had IBM, Seagate, WD and, if you remember them, Connor, make good at their cost.

I admit my tone was abrasive, perhaps more than was tactful. I can't help it. The poor kids brought up in the '80s were fed all kinds of feel-good crap and they are not equipped for reality. Not only did I provide good advice, I got people to respond. That's efficacy.

What really gets on my tits is the mod who tagged my post as "Funny". Grrrrr......

woof.

I ain't nobody's bitch (except when Mrs. BadDoggie has the special outfit on and we don't have to work the next day and... erm... never mind)