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Net: Now Our Most Serious News Medium?

Big stories change media. Radio's high-water mark was World War II, and TV news came of age after John F. Kennedy's assassination. Elvis and his death gave birth to modern mass-marketed tabloid media. Increasingly, it appears the attack on the World Trade Center and Pentagon and the shooting war that began last night have made more distinct another evolutionary leap in information: the Net is emerging as our most serious communications medium and clearly the freest and most diverse. Conventional journalists are still obsessed with hackers and pornographers; still fuss about whether the Net is safe or factual. But increasingly, they steer readers to their websites for more in-depth information and conversation. When I appeared on a public radio program recently, the interviewer asked me to comment on reports that the Net was the source of epidemic "misinformation" about the terrorist attacks. The question was almost startlingly retro.

Even heads of state get the significance of the Net these days. So-called "serious" journalists had been dumping every imaginable rumor - that the State Department had blown up, that crop-dusting planes were about to shower us with anthrax live on the air without any filtering or substantiation. It seemed to me that, unlike any previous big story, the Net had become the place where people were going for more accurate information -- including all kinds of content unavailable in most traditional media.

Who would ever have thought that George W. Bush would do his primary fund-raising appeal before Congress and the public by announcing a url: libertyunite.org? Or that British Prime Minister Tony Blair would publish the evidence against Osama Bin-Laden on a government Web site? Bush's advisers grasped the fund-raising potential of the Net, and Blair realized it is a new way to reach the world, including remote, even hostile corners.

The Net was not only the source of heavy traffic to conventional news sites like Cnn.com, Usatoday.com or the Washington Post/New York Times sites. Literally thousands of new sites sprouted information -- there are way too many to list here -- offering information on the tragedy itself and its survivors, working for disaster relief, presenting discussions about the Taliban and Afghanistan, Islam, Arab resentment against the United States.These news sites were a source of clarity and accuracy for many millions of people, puzzled or frightened by alarmist reports on TV and elsewhere. People posted video online from the disaster site, and broke important news online of the plane attacks, the building's collapse, and the rescue. It were these accounts that reported for the first time that planes had had hit the tower, that the towers had fallen, that there there were likely to be few survivors in the rubble. Two sites I saw were devoted to airline passengers stranded in hotel rooms all over the country seeking information on alternative forms of travel. And it was on the Net, on the Onion's terrific site that the first witty, tasteful and necessary media and political spoofs of the response to the tragedy were pulled off.

Many more sites devoted themselves to personal testimony: from people who saw the disaster, who were sending e-mail news dispatches to friends, who sought to clarify rumors or post accounts, who needed to discuss how they felt about the new "war."

Transcripts of 911 calls from the World Trade Center are posted online, as are the transcripts of reports by Islamic and Arab TV news organizations. This new kind of personal reporting offers an invaluable archive of a global tragedy. In the understandable patriotic frenzy that followed the attacks, it was on the Net that dissenters, peace activists and privacy advocates first surfaced, not the mainstream media. The Net has thus become a bulwark against the one dimensional view of events and the world that characterize Big Media. All points of view appeared, and instantly.

This kind of in-depth discussion and information was rarely available in conventional media -- on CNN and other sites, activists in Arab nations directly debated and talked with Americans, for example, something never before possible in media, which has neither the air time, space, resources, or inclination. Newspapers publish much too infrequently to compete seriously for long on a breaking story like this, with either TV or the Net. (An exception: localized cases like New York or Washington, where coverage in daily papers, particularly the New York Times and The Washington Post, was important and thorough).

Big media, already fragmenting, appears to be dividing this way:

  • Commercial TV is a medium of images and entertainment. Nobody, certainly not the Net at this point, can compete with TV's ability to present powerful imagery live, from the plane attacks to speeches before Congress to Ground Zero to the aftermath to global reaction and soon, military conflict. In fact, TV arguably transmits powerful images too often and for too long, creating an emotional, almost hysterical climate around big stories even when there?s no news to report.

  • Cable TV is the medium of political argument and confrontation. Channels like Fox, CNN and MSNBC are institutional media, the place where politicians and lobbyists gather to press their viewpoints, talk indirectly with other leaders elsewhere, share insider information and float options and ideas. These media are striking in their overwhelming tilt towards officials, bureaucrats, lobbyists, politicians and academics. You can watch them for days and not hear from average people, beyond the silly handful of calls or e-mails they occasionally cite.

  • The Net offers not only breaking news -- mainstream media companies all have sophisticated websites -- but is the medium of individual expression and additional, more in depth information. Instant message systems played a crucial role in transmitting information, both accurate and false, especially in and near the disaster sites. IM will almost surely become a dominant and significant information source in the future, especially as it moves beyond college campuses and networked companies.

But for all the mainstream media phobias about the dangerous or irresponsible Net, it's seemed increasingly clear in the weeks since the attacks that the Net has become our most serious medium, the only one that offers information consumers breaking news and discussions, alternative points of view. Sadly, the Net seems to be the favored medium of the terrorists who planned the attacks as well. (Countless sites sprung up to detail what Islam is really about, and how diverse opinions in the Arab world are at play in this disaster).

It's the medium of personal expression -- people e-mailed friends and relatives to tell them they were okay, to get relief information, to volunteer time and money. And, of course, unlike conventional media, which still give ordinary citizens little or no opportunity to participate, the Net is architecturally and viscerally interactive. Feedback and individual opinion are not ghettoized in op-ed pages or in a handful of "we-want-to-hear-from-you" (no, they don't) phone calls, but are an integral part of Net information dispersal, it's core.

The Net has had its ups and downs in recent months. It's still beset by intrusive regulators, eager law enforcement officials and greedy dot.com entrepreneurs and corporate interests who want its profits but not its values. It's still going through a shaky phase economically. But the WTC attacks remind us of the extraordinary openness, open distribution of information and sense of community-building that are the heart of the wired world's promise.

8 of 382 comments (clear)

  1. Net weakness by jilbert · · Score: 2, Informative

    I'd say the crisis showed a weakness in the
    current web server model. If the whole world
    wants to connect to CNN, there's no way it
    can handle the load.

    How do we get round this?

    Better caching?

    Broadcast protocols?

  2. Blair and the evidence by PinkStainlessTail · · Score: 4, Informative
    Here's the link to the evidence that Katz mentioned. Not exactly as earth shattering as it sounded. I think I've heard most of this in non-net media.

    --
    "Slashdot is about legos and staplers." -Cmdr. Taco
  3. Re:The net was used on Sept 11... by Anonymous Coward · · Score: 2, Informative

    Never mind the fact that that the big news agencies are admitting to filtering out anything that may seem pro-afghan. At the request of the government.

    But I guess it's only government propaganda if it ain't the US of A

  4. Net info less reliable than TV? by EulerX07 · · Score: 2, Informative

    This is interesting because last night I was watching an interview with Pierre Berton on canadian tv. He mentionned one thing that really struck me. In the second world war there was a british attack(don't remember which one, I wasn't taking notes) that was one of the bloodiest ever. They lost 65 000 soldier in one day. But back home the "traditionnal" media were claiming that it was an astounding success with minimal losses. Some would say it was to keep morale up back home, but I say nay to apologists and think it's just pure deception.

    Were this to happen nowadays, a government couldn't hide the truth to the masses because somewhere else in the world someone would post the truth on the net. And don't forget kids, don't be too quick to trust was you see on tv, they're excellent at showing only one side of the coin. To the medias defense, sometimes they're just being used without knowing it.

  5. Credit where credit is due by M_Talon · · Score: 3, Informative

    It were these accounts that reported for the first time that planes had had hit the tower, that the towers had fallen, that there there were likely to be few survivors in the rubble.

    Um, the news that the towers had fallen wasn't a first on the net. The TV stations had their cameras trained on the towers and broadcast it live for everyone to see. Same with the second plane hitting. Let's keep the credit where it's due, ok?

    What the net did provide was eyewitness accounts and various viewpoints. It was a more personal kind of reporting, but it didn't "scoop" the news networks that much. Yes, the Internet did prove itself useful for disseminating that kind of information. The rest was merely recycled stuff from the majors.

    --
    Electronic Frontier Foundation for online civil rights information
  6. Re:The net was used on Sept 11... by GrammarPhone · · Score: 2, Informative
    THEN I came here, and no problems! Guess that's one good thing about this site and the folks who run it...they're used to heavy loads!

    Think about it for a second. Why were CNN.com, et al, flooded on 9/11? Because everyone was trying to get some information. Even people like me, who rarely use those types of sites. So you have a massive influx of traffic many, many times over the normal amount. Because even my grandma would think to try CNN.com.

    Now look at Slashdot. How many people know about this site? Only the people who regularly use it. So while there was a big upswing in traffic over what /. normally sees, it was nothing like the mad stampede over at CNN.com, MSNBC, etc.

    You don't really think Slashdot gets more hits in an average day than CNN, right? The reason the "conventional" news sites were down in the wake of the attacks was basically the equivalent of a DDOS attack - thousands (millions?) of computers hitting their servers all at once. The surge at Slashdot and other small news sites wasn't of the magnitude that the big guys saw.

    Also, the net is a crappy place to get breaking news anyway. There was a lot of false reporting from all sources in the wake of the attacks, but some of the garbage floating around the net was completely insane... The net's good for in-depth analysis if you are prepared to do your own research, but for breaking news, it's nearly worthless, unless you like being misinformed.

  7. Re:The net was used on Sept 11... by KnightStalker · · Score: 3, Informative
    Milk is better for you than Coke, but which one sells more?

    This surprised me. I know it's a rhetorical question, but in 2000, milk actually sold more, with 6.5 billion gallons, than Classic Coke, with 2 billion cases (two gallons/case). Coca-Cola soft drinks totalled sell more (4.3 billion cases) than milk, however. And like some other jerk pointed out, milk is probably not better for you than Coke. They're both pretty bad. :-)

    http://www.beverage-digest.com/editorial/010215s.p hp
    http://web.northscape.com/content/gfherald/2001/08 /06/agweek/806MILK.htm

    --
    * And remember, it's spelled N-e-t-s-c-a-p-e, but it's pronounced "Mozilla."
  8. Re:Duh...Ever heard of Akamai? by the+frizz · · Score: 2, Informative
    leviramsey writes:
    Yeah, but afaik, akamai doesn't cache the actual html pages, just flash, images, videos, and so forth. Kinda difficult for those to be useful when no one can get CNN's index.html file, eh?
    I don't know about Akamai, but other CDN's such as my employer, Speedera Networks, can cache HTML pages. We can even provide the raw logs back to content provider so you don't lose your statistics. E.g., we do this for the PGA, HP, our own page www.speedera.com and some news portals.

    As for CNN on Sept 11th, they never delivered their HTML base page via a CDN which would have made for seemless handling of the traffic. But instead they solved the immediate congestion problem (after 3 hours and 40 minutes) by creating a single stripped down static page that used fewer resources for the site. Here is a timeline of the www.cnn.com home page as seen by our Site Analyser service.

    1. 08:50 EDT - Base page errors started occuring, presumably due to lots of requests generating a too high load on CNN's servers. This resulted in end users not being able to see any of the site's content.
    2. 12:00 to 13:30 - Base page errors fluctuate with embbeded content errors and a few seconds of DNS response time to 205.188.214.121 which nslookup calls tswebsys2.ptn.aol.com
    3. 13:30 - Successfull, sub-second delivery of a stripped down 2915 byte index.html page from www.cnn.com with only single 14144 byte image from akamai.net.