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Net: Now Our Most Serious News Medium?

Big stories change media. Radio's high-water mark was World War II, and TV news came of age after John F. Kennedy's assassination. Elvis and his death gave birth to modern mass-marketed tabloid media. Increasingly, it appears the attack on the World Trade Center and Pentagon and the shooting war that began last night have made more distinct another evolutionary leap in information: the Net is emerging as our most serious communications medium and clearly the freest and most diverse. Conventional journalists are still obsessed with hackers and pornographers; still fuss about whether the Net is safe or factual. But increasingly, they steer readers to their websites for more in-depth information and conversation. When I appeared on a public radio program recently, the interviewer asked me to comment on reports that the Net was the source of epidemic "misinformation" about the terrorist attacks. The question was almost startlingly retro.

Even heads of state get the significance of the Net these days. So-called "serious" journalists had been dumping every imaginable rumor - that the State Department had blown up, that crop-dusting planes were about to shower us with anthrax live on the air without any filtering or substantiation. It seemed to me that, unlike any previous big story, the Net had become the place where people were going for more accurate information -- including all kinds of content unavailable in most traditional media.

Who would ever have thought that George W. Bush would do his primary fund-raising appeal before Congress and the public by announcing a url: libertyunite.org? Or that British Prime Minister Tony Blair would publish the evidence against Osama Bin-Laden on a government Web site? Bush's advisers grasped the fund-raising potential of the Net, and Blair realized it is a new way to reach the world, including remote, even hostile corners.

The Net was not only the source of heavy traffic to conventional news sites like Cnn.com, Usatoday.com or the Washington Post/New York Times sites. Literally thousands of new sites sprouted information -- there are way too many to list here -- offering information on the tragedy itself and its survivors, working for disaster relief, presenting discussions about the Taliban and Afghanistan, Islam, Arab resentment against the United States.These news sites were a source of clarity and accuracy for many millions of people, puzzled or frightened by alarmist reports on TV and elsewhere. People posted video online from the disaster site, and broke important news online of the plane attacks, the building's collapse, and the rescue. It were these accounts that reported for the first time that planes had had hit the tower, that the towers had fallen, that there there were likely to be few survivors in the rubble. Two sites I saw were devoted to airline passengers stranded in hotel rooms all over the country seeking information on alternative forms of travel. And it was on the Net, on the Onion's terrific site that the first witty, tasteful and necessary media and political spoofs of the response to the tragedy were pulled off.

Many more sites devoted themselves to personal testimony: from people who saw the disaster, who were sending e-mail news dispatches to friends, who sought to clarify rumors or post accounts, who needed to discuss how they felt about the new "war."

Transcripts of 911 calls from the World Trade Center are posted online, as are the transcripts of reports by Islamic and Arab TV news organizations. This new kind of personal reporting offers an invaluable archive of a global tragedy. In the understandable patriotic frenzy that followed the attacks, it was on the Net that dissenters, peace activists and privacy advocates first surfaced, not the mainstream media. The Net has thus become a bulwark against the one dimensional view of events and the world that characterize Big Media. All points of view appeared, and instantly.

This kind of in-depth discussion and information was rarely available in conventional media -- on CNN and other sites, activists in Arab nations directly debated and talked with Americans, for example, something never before possible in media, which has neither the air time, space, resources, or inclination. Newspapers publish much too infrequently to compete seriously for long on a breaking story like this, with either TV or the Net. (An exception: localized cases like New York or Washington, where coverage in daily papers, particularly the New York Times and The Washington Post, was important and thorough).

Big media, already fragmenting, appears to be dividing this way:

  • Commercial TV is a medium of images and entertainment. Nobody, certainly not the Net at this point, can compete with TV's ability to present powerful imagery live, from the plane attacks to speeches before Congress to Ground Zero to the aftermath to global reaction and soon, military conflict. In fact, TV arguably transmits powerful images too often and for too long, creating an emotional, almost hysterical climate around big stories even when there?s no news to report.

  • Cable TV is the medium of political argument and confrontation. Channels like Fox, CNN and MSNBC are institutional media, the place where politicians and lobbyists gather to press their viewpoints, talk indirectly with other leaders elsewhere, share insider information and float options and ideas. These media are striking in their overwhelming tilt towards officials, bureaucrats, lobbyists, politicians and academics. You can watch them for days and not hear from average people, beyond the silly handful of calls or e-mails they occasionally cite.

  • The Net offers not only breaking news -- mainstream media companies all have sophisticated websites -- but is the medium of individual expression and additional, more in depth information. Instant message systems played a crucial role in transmitting information, both accurate and false, especially in and near the disaster sites. IM will almost surely become a dominant and significant information source in the future, especially as it moves beyond college campuses and networked companies.

But for all the mainstream media phobias about the dangerous or irresponsible Net, it's seemed increasingly clear in the weeks since the attacks that the Net has become our most serious medium, the only one that offers information consumers breaking news and discussions, alternative points of view. Sadly, the Net seems to be the favored medium of the terrorists who planned the attacks as well. (Countless sites sprung up to detail what Islam is really about, and how diverse opinions in the Arab world are at play in this disaster).

It's the medium of personal expression -- people e-mailed friends and relatives to tell them they were okay, to get relief information, to volunteer time and money. And, of course, unlike conventional media, which still give ordinary citizens little or no opportunity to participate, the Net is architecturally and viscerally interactive. Feedback and individual opinion are not ghettoized in op-ed pages or in a handful of "we-want-to-hear-from-you" (no, they don't) phone calls, but are an integral part of Net information dispersal, it's core.

The Net has had its ups and downs in recent months. It's still beset by intrusive regulators, eager law enforcement officials and greedy dot.com entrepreneurs and corporate interests who want its profits but not its values. It's still going through a shaky phase economically. But the WTC attacks remind us of the extraordinary openness, open distribution of information and sense of community-building that are the heart of the wired world's promise.

5 of 382 comments (clear)

  1. What about ... by s20451 · · Score: 5, Interesting

    What about the fact that every major news site in the U.S. and Canada collapsed under the load of Sept. 11? It was several hours before CNN was back up, and then in a bandwidth-limited form. I got most of my info from the BBC and Australian sites, and even those were very heavily loaded. Meanwhile, anywhere that there was a TV on Sept. 11 was tuned to CNN, which provided the breaking news as it happened -- and since that date, the principals have all appeared on television to describe their positions, not the internet. It seems premature to proclaim a new era of Internet news reporting.

    --
    Toronto-area transit rider? Rate your ride.
  2. Email, not WWW news by dirtyhippie · · Score: 5, Interesting

    As a "cyber-journalist" I suppose it is understandable that you laud the WWW as the great new thing (TM)... But mainstream WWW sites were totally unreachable (Slashdot was an exception, but most people don't know slashdot, they know msnbc.com and abcnews.com). I would argue that the real landmark was email, which came through and proved its worth that day. When the phone systems collapsed thousands, if not millions of people frantically got in touch with loved ones to inform them of their safety via email (after 4 hours of "circuit not available" messages, I eventually contacted both my sister and my cousin this way).

  3. Deja vu? by FortKnox · · Score: 5, Interesting

    I think I'm experiencing Deja Vu, because I coulda sworn I've read this article before (Ok, bored with searching, but there is more).

    We get it, Jon. The net is evolving to the next stage of media. Can we talk about something else?

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    Good quote, too many chars. Seriously, the slashdot 120 char limit sucks!
  4. Big business Valid stories by brassrat77 · · Score: 5, Interesting

    Wash DC TV reported for several hours rumours of bombings at State Dept and other sites that were FALSE.

    National TV showed virtually NO pictures of the "celebrations" in Gaza, West Bank, and other locations. And since there were no pictures, they didn't discuss WHY videos had been supressed. (Or why they're being surpressed again by the Palestinian Authority)

    Consider this: How many times have you watched TV coverage of a subject you know and understand and you find yourself thinking "they're getting it wrong, that's false, they're missing it,..."?

    Now think about their coverage of things you know little to nothing about.

    Mass Market TV exists to sell airtime to advertisers based on estimates of the number viewers and their demographics. The news departments are under great pressure to attract viewers and their coverage reflects this. (Even small things like leaving the weather until almost the end of the 10:00 or 11:00 PM news shows.)

    IF you are prepared to do your own digging and think about what you read, the Net is FAR superior to TV news. Especially for stories that require some background, require thinking about details, or lack captivating images.

  5. Milk is NOT better for 70% of the world... by corky6921 · · Score: 5, Interesting
    Did you know that 70% of the world's population is lactose intolerant?

    Milk is not better for you than Coke, because, from an evolutionary standpoint, mammals have internal mechanisms that prevent them from properly digesting lactose after they are a certain age. It's a natural weaning process. This is discussed in most evolution/natural science college classes. The reason 30% of our population is able to digest milk is that that percentage of the population had ancestors in northern Europe who were goat herders -- those ancestors needed to be able to digest milk at any time. Yes, almost all of the people who are able to digest lots of milk at any age are white and originally from Europe.

    The milk commercials, however, neglect to tell people this, and instead label the vast majority of our population "lactose intolerant", like it's some kind of disease or something. (They even sell a "cure" in the form of Lactaid and other pills!) Americans/Europeans also don't often realize that sending milk in CARE packages to other countries makes people sick more often than not.

    I know this is a little offtopic, but it's an important fact that most people don't realize, and the brainwashing of those damned milk commercials doesn't help. I would also like to state that I agree with the poster's main point. The commercials for milk even prove it: TV sells you what you want to hear and not necessarily what is the truth.