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French Government Online-Why Isn't the U.S.?
DullTrev asks: "Looks like the French are pushing forward once again with their online government plans. The BBC News site has this article about the new portal about to be launched. The article says the portal 'will give every citizen a personal internet portal allowing them to pay taxes online, register a child for a state school, or be reminded that their regulatory car inspection is due in a month's time'. The UK government has had this portal up for a while, and are steadily expanding their services. This is all within the EU government systems that are (not surprisingly) encouraging online government all over the place. How does this kind of thing compare to the US?"
Simple answer: Because we're an order of magnitude bigger.
About 4.5 times bigger, more precisely (60 million inhbts).
BTW, isn't this a reason why you kept the federal model instead of becoming a big nation-state ?
What I mean is this: this e-government stuff should really happen at the state level. France is famous for being an embodiment of the good old nation-state, but the federal nature of the United States of America seems to lend itself pretty well to e-government, state by state.
Think about it: of all the bureaucratic stuff you must deal with as an American, how much has to do with local institutions (state, county or city), and how much is related to the federal government ?
Actually this would make it much more manageable in the US than in France. The population of South Dakota is two full orders of magnitude lower than that of France, isn't it ? (It is; I checked)
Thomas Miconi,
French.
PS: BTW, this has nothing to do with a gigantic web-database. The French are extremely sensitive when it comes to data privacy. The idea is more about replacing the counter than the data storage itself.
Some of the things mentioned that this French government site can do are either things shared between the state and the feds, or just aren't mentioned in the Constitution and rest solely with the state. For example:
"pay taxes online"
If I recall correctly, you can pretty much do that already with your federal income taxes already through the IRS website, but it isn't the job of the IRS to collect state income taxes, or any other taxes levied by the state. Talk to your comptroller, or at the very least go to the website of your state government. For me, I'd have to find the Louisiana website for information on paying Louisiana income and property taxes.
"register a child for a state school"
Beyond those offered by the military for their dependants and the five federal academies, I don't think there is such a thing as a federal school. Elementary and high schools are usually the responsibility of the local government (county or city), while they only have to answer to state guidelines and standards. If you want to register your kid to attend local schools, talk to the local school board. They're at your county seat, not at Washington D.C.
"reminded that their regulatory car inspection is due in a month's time"
For commercial vehicles, while there are federal rules and regulations for your vehicle, it is up to the state to enforce them. As for personal vehicles, my title, registration and license plate are from the State of Louisiana, and the brake tag I got from St. Charles Parish. Frankly, I wouldn't want to have to deal with a city almost a thousand miles away for something as simple as my car. And if neither of those two governments provide what you're looking for, the only think you might be justified in complaining to the US Congress about is that they haven't set aside any money for state and local governments to set up such services.
So why can't we interact with the US federal government in the same way? At least 90% of the interactions your average citizen has with the federal government are with either the IRS or the USPS. Both of these organizations have very well-done, informative and useful websites. For anything else I suggest you check with your state website and/or see if your local government maintains a website.