Slashdot Mirror
What to do when your registrar (NSI) ignores you?
Frustrated Webmaster writes "For the past two days, I've been trying to make modifications on a domain name I registered through NSI/Verisign. The problem is, they refuse to accept changes through email, and their login system is apparently broken. What are my options? How do I transfer the domain away from NSI if I can't even login to their system?" CD: When I heard that NSI was going to go through yet another interface change, I moved the domains that mattered to me to another registrar. For what it is worth, I can totally reccomend EasyDNS.
Comment removed based on user account deletion
I applied for the .BIZ domain for my company,
.BIZ domain, they told me they aren't administering it, it's neulevel that takes care of it...(that sounded like a ping pong game is about to start).. I asked who to contact at neulevel, neulevel told me NSI would take care of it (ARGH), anyways last time I tried was 2 weeks ago when the .BIZ was supposed to be online, asked them what was wrong, they told me they had a database screwup (good timing guys) and they would get the Neulevel transfer within a week and mail me the new password... that was around november 8th if I recall.... so it's more than a week now and still nothing... god...
I've had nothing but troubles with NSI.
First: The application, they gave me a customer #, a login and a password... few days later, I couldn't log back in the account to see if my application passed, if my domain was accepted or if my company credit card was billed (although I could see it from the receipt generated by the CC company).
Second: Tech support, forget about their email reply, they NEVER reply
Third: I went online with their chatroom stuff, I thought "hey that's a good service" (I hate using the phone), finally they answer your question, it makes sense (I asked why my account wasn't working, they replied they didn't have an account or domain under what I registered, but if I check the neulevel whois database, I'm there (?) , so they told me they would send a password back within a day... of course it never happened).
After a week, I went back to check with them what was happening with the BIZ domain, they told me they didn't have my account and no record of me applying... funny, my credit card does!
I asked what the Fsck was going on, how come I couldn't access my
This brings me to stargate Inc, saw them by a pure coincidence, guess what? 8$/domain when you register at least 2... you get: Email fowarding, static web page, unlimited DNS/NS changing with a nice configuration toolbox, *FAST* service, *FAST* confirmation, heck, Why are companies like NSI still around when you get that kind of royal treatment for a mere 8$??? I was really shocked (and still pissed at NSI). If you can't carry a buisness, let the others do it, we don't have to pay for their incompetence nor the fact that their tech support people don't even know the earth is round yet (so imagine anything having to do with your account).
Anyways, thanks for bringing this up, I almost forgot about it, I'll ask stargate if they can transfer the authorization, and if I'm lucky, maybe I'll be able to actually USE that domain before it expires and I have to renew it...
I don't know about you guys, but they claim software piracy costs BILLIONS per year, but calculare how much is lost in time wasted if we calculate 1-2 hours a week per IT administrator such as myself times the amount of companies that went thru NSI. 35$/yr for a domain might be cheap for corporate usage, but 2 hours/week to fix domain issues and bouncing paperwork around adds to quite a lot, this could almost be worth a class action suit, maybe the management would wake up.
Recently, NSI deactivated one of my client's domains with no notice six months after the yearly renewal fee had been paid. NSI customer service informs me that the domain was shut off because the renewal fee was never paid. When I told the service rep we'd already paid, he told me they had no record of it. Lacking a confirmation number or credit receipt, my client decided to pay them again. Cool beans, right? Not exactly. Three days pass and the domain is still inactive. I call customer service and they tell me that payment is due on the domain. Amazed, I get the go-ahead from my client and we pay for the domain. Again. Cool beans, right? Wrong. Three more days go by, and you can guess what customer support told me when I called them. So after paying them a _third_ time, NSI finally reactivated the domain, much to my client's clients' joy.
This incident has actually inspired my client to get into the registrar business. He figures he should have no shortage of rebounding disgruntled NSI customers available for the taking.
Personally, I recommended that my client fax a copy of his credit receipt to NSI and formally dispute their ripping him off, but the invoices weren't available, and it would have only been more customers and email lost if he had taken the time to get them.
niko
Or MAYBE they made it super tough to transfer a domain so that crackers would have a hard time hijacking someones domain? We've been through this numerous times, You have to write them a letter and you have to PROVE that you are who you say you are. Sounds like tight security to me. We've never had any problem in the end, although the process can be a pain in the ass. Rather have that that someone who descides they hate me calling up EasyDNS and social hacking my domain away from me! But if everything wasn't a conspiricy, then /. would be a field of crickets...
Contrary to popular belief, coding is not all free blow-jobs and beer. Those things cost MONEY!
I questioned them on this topic and they maintain that they do not resell our information.
Did you ask them about the spams *they* sent? I mean, you can trace it all the way back to Dotster or Verisign or Joker.com. That's what I'm meaning. Reselling's been a tired issue that makes money walk instantly.
--
# Canmephians for a better Linux Kernel
$Stalag99{"URL"}="http://stalag99.net";
Did you get the name(s) of the person(people) you talked to on the phone? Did you talk to their supervisors? Did you call the better business bureau? Did you write a letter to upper management? Did you write a letter to the newspaper? Did you write a letter to the TV station? Did you write a letter to the techie journals?
When you were in the process of transferring, did you call them every day and ask why it hadn't been transferred yet? Did you ask them what the exact reasons were? Did you talk to that person's supervisor to get answers? Did you talk to his/her supervisor to get more answers?
What were all the specifics of your "attempt" to transfer?
+1 Insightful, -1 Troll. What can I say, I'm an Insightful Troll.
This is really irresponsible. I mean, you can do whatever you want as long as it doesn't affect anyone else, but most of my friends have domains registered through joker.com, so when you find that you can't communicate with those of us who have found joker.com to be a very reliable registrar over the last few years with good support and no distateful commercial flavor, don't be surprised.
$x='S24;r)>63/* h@<5+oZ)32"5cz';$me='phroggy'x$];
$x=~y+ -xz+\0-Tx+;print$_^chop$me for split'',$x;