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Hardware Suggestions for Linux IVR?

Posted by Cliff on from the as-long-as-0-still-gets-you-an-operator dept.

Lester Hightower writes "I am the CTO of a vertical market application service provider, and we have a couple of applications which could benefit from an interactive voice response (IVR) system. We are an almost-all Linux shop, and most of our production systems are CGI in Perl. I would like to get some feedback and/or recommendations from the Slashdot community on what hardware and software works well, is reliable, easy to maintain, and so forth." Recommendations against hardware, that do not work well for this type of application, are also welcome.

1 of 16 comments (clear)

  1. Solutions by dth · · Score: 4, Informative

    Check out the Bayonne project if you want to create the system yourself. It doesn't support a whole bunch of hardware, and to be honest this will be your biggest problem. Find hardware that is supported by linux and you'll probably find software/libs/apps for free.

    Dialogic cards are probably your best bet, but they're not cheap, and you'll have to be careful in regards to which models work (well) under Linux. Some can be a nightmare. You might want to check out Pika cards too. I haven't used them, but I've heard they do the job.

    If you're looking for a relatively cheap box that does all this for you, take a look at Ostel's IVR100B. Around $2k for a 4 port box.