Universal Music Prepares for Copy-Protection Complaints

tregoweth writes: "Universal Music Group is preparing for the onslaught of complaints about their copy-protected CDs. They've launched a customer support site, which includes a FAQ ("Can I get a copy of this CD without the copy protection?"), tech support ("Why can't I copy the disc to my hard drive?", which they don't actually answer), a description of the reasons that you can get a refund (including some playback "issues" I hadn't heard about), and the fearsome legalese covering the audio player and compressed audio files included on the CD." Our previous story has more information.

Comments

CD Problems?

[mazachan]

Seems to me, there are still a bunch of problems with this format. If I was an average user and I ran across it on their website, I wouldn't even think about buying it in the first place.

I got a plan to stop all this....

[AugstWest]

Everyone go out and buy 5 or 6 copies of every protected CD, then return them all saying they were unplayable. The burden of proof can't be on the consumer, so when they see that it's hurting business, they'll be forced to stop the practice.

These ain't CDs!

[swordgeek]

We all read the article here a few days ago, right? Philips is starting to vigorously defend their trademarks and such on CDDA, logos, and so forth. I believe that CD (Compact Disc) is also a Philips-owned name, and these THINGS don't comply at all! The fact that their FAQ section calls them CDs repeatedly should be enough to get their asses into court.

I hope.