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Qwest-MSN Subscription Switching: Unfair?

Posted by timothy on from the sure-isn't-midwestern-plain-dealing dept.

WallytheWalrus writes: "According to this article from today's Minneapolis Star-Tribune, the Minnesota State Commerce Department is investigating the fairness of Qwest DSL subscribers being switched over to MSN (as a part of the two companies' new "friendly strategic alliance"). A group of DSL service competitors have alledged that it's unfair that Qwest subscribers aren't being told of other ISPs available, and that if they do switch to MSN, switching out is overly complex and expensive. Can you smell the legal precdent abrew?"

1 of 193 comments (clear)

  1. My Poor Friend... by EXTomar · · Score: 5, Insightful

    ...Was on QWest DSL and then was summarily switched over to MSN(not much else they could do, or at least QWest made it sound like it). Unfortunately the service just wasn't what they expected (ie. they could never get the software to work with the hardware they had) so they asked to be disconnected and release the DSL line so they could switch to another DSL ISP(which coincidently is local).

    That was in October or so where are they now? Without DSL. QWest can't release the line to another ISP because MSN is provisioned for the line. As far as MSN is concerned they aren't paying customers so why spend time helping them.

    The main issue is this possible "slamming" but I bet more than one person has been bitten by situations just like this. Anyone got suggestions for my friend to take against QWest and MSN beyond asking the Iowa Attorney General to step in?