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Not A Graceful Recovery For HP Customers

Posted by timothy on from the you'd-better-be-good-and-crashed dept.

An alert reader named michael pointed out this article running at Infoworld on the policy instated by HP of supplying actual Windows XP backup media for their Pavilion only if owners really, really need them. While HP and other vendors have been moving to recovery partitions for a little while, it seems like HP customers have to jump through particular hoops to demonstrate they really need physical media, and aren't very happy about it. The article makes a good point too regarding the installation of Linux partitions. The banner ad on the page is for --guess what? -- Windows XP.

4 of 429 comments (clear)

  1. Who's to say Linux would be any different? by Starship+Trooper · · Score: 5, Insightful
    The hardware companies are eager to cut corners wherever possible to save a buck in producing their increasingly shotty, slipshod products. In the end, the removal of recovery media in favour of "recovery partitions" conveniently eating away at the consumer's free hard drive space is just another way of putting more cash into the company's greedy coffers. This has nothing to do with Microsoft's licencing or Windows XP or anything like that.

    You can rest assured that, even if they were shipping Linux on these machines, they would probably still opt for providing as little actual installation media as they can get away with. Gateway has always tried to take advantage of consumer ignorance to push their below-average workmanship, which is why they're slowly slipping down the tubes. All the more reason to buy a decent system from Dell, or even better, Apple. You get what you pay for.

    --
    Loneliness is a power that we possess to give or take away forever
  2. views from an Ex-HP support technician by Anonymous Coward · · Score: 5, Interesting

    "For many years, one of the primary reasons for support calls have been people who have lost their recovery CDs," says Bruce Greenwood, North American marketing manager for HP's Pavilion line.

    Absolute bullshit - i worked on the HP Pavilion support line (thru an outsourcer - www.stream.com) for 3 years - the majority of calls were due to crappy inferior integrated hardware(onboard sound/shared video memory), dodgy OEM drivers, and general windows flakiness due to sub-standard componenets.
    For example, the 88xx series had major DVD playback issues - software decoder was a HP customised OEM'd piece of shit.
    Researching this issue, i got a 'warezed' copy of the decoder that was sold directly via the vendors web site - no problems...
    And the 31xx series (3 years ago)had a WD hard drive that was "guaranteed" to fail after 8 months of use. And would WD take them back? Would they fuck.... we had to let them fail, then replace them. Of course when the new hdd failed, you were SOL as they were outta warranty.
    And for the rumor that returned Pavilions were cannibalized for new and/or repaired Pavilions.....

  3. I actually work for HP... by tonhe · · Score: 5, Informative

    and I really dont like their policy on this topic at all.

    Yes, I do work for HP Pavilion support. I lost my job at a Linux based router company, moved, and took the first job I could find. anyway...

    HP's policy is that we included a copy, on a hidden partition with the computer, the specs state the fact, and so does an insert in the manual. The software (including hp learning adventure, which the recovery cds that are now available for purchase DO NOT include) would be 17 cds long (why the didnt use a dvd, i dont know). 7 of those cds are available now, and the only thign you have to do is call 208.323.2551 option 1 and give your info on the computer, get it registered and tell them that you deleted the recovery partition and need some recovery cds. They will charge tho though (which is the kicker) $9.95 for standard shipping (overnight is only 16) for the CDs.

    All in all it sucks.. and I know a lot of the customers hate the policy, but most of them dont mind paying for them because they did get a copy when they bought the computer, and most of the realize that they did agree to the license in the manual, and they did have 14 days to return the pc if they wernt happy.

    Please dont hate me because i work for hp, i dont like it any more than you do... *sighs*

    Anyone know of any good IT jobs in the lexington, KY area ?? Email me if you do.

  4. Step 1: Buy a Mac. by nbvb · · Score: 5, Informative

    To solve the problem, buy a Mac.

    It comes pre-loaded with everything you need, and *gasp* Apple includes ALL the software on CD's!

    They include your standard "Click one icon to reload your whole disk back to its original configuration", AND standalone CD's of all the OS's and apps on the system! And gee, they don't seem to be going bankrupt from included $.60 worth of CD's.....

    Software Included

    Everything is easier on a Mac.

    (This from a Sun admin... who woulda thunk it.. Apple in the Unix business?)