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What Software Should ISPs Distribute and Support?
BroadbandBradley asks: "Many ISPs give their customers a software package to install with their service like a branded browser/email package. Some also include network diagnostics tools, even remote connection VNC packages for technical reps to do remote support. The ISP will then tell customer that they'll only get help if they're using that package. What features are good or bad, and what should or shouldn't be included on the client side? My question to Slashdot readers is, what software and services should ISPs distribute and support?"
alternative browsers, ftp clients, software required for connecting to the ISP servers and that's it...the ISPs should not intrude on the users personal computer other than with software required to use the connection.
internet like monkeys'
ISP's should not distribute any software whatsoever. If they chose to distribute software, or are paid to distribute software they should make it clear whether or not the software is necessary in order to use that ISP. It is OK in some instances such as Cable or DSL to include software only for the purpose of establishing a connection for security reasons.
Prime examples, 1 good and 1 bad.
Let's start with the worst, AOL. AOL requires a large piece of memory eating, slow as crap software to connect to the internet and use their service. Everything is proprietary, slow and crappy. I mean, proprietary is sometimes ok, but not if it's slower than the standard.
SNET internet http://www.snet.net. Their dial up service is exceptional. They give you a cd, but you don't need it. You can use any standard PPP connection software, like the ones built into windows or linux. All the software does it re-configure explorer to say brought to you by snet. If you don't mind it, install it. Their DSL while being fast, amazing, cheap, and everything else is equivalent. It comes with the same non-essential explorer customizing software. And it comes with the little program they use to establish the dsl connection. This is so they can require a name and password and transmit it securely. The software runs under windows. But I've made the dsl work in linux.
The best ISP in the world, college. Plug computer into wall. Auto configure lan connection with dhcp. Open any type of internet software, it works, fast, and reliable. No extra software needed.
Thats how it should be.
The GeekNights podcast is going strong. Listen!
No, seriously. The selling point of any ISP should be the connection itself. Every dollar spent on hiring a programmer to embed the ISP's icon in a custom version of netscape is a dollar that could have been better spent on more hardware, or more competent sysadmins to keep the connection running smoothly.
Feel free to give the user suggestions about what software to use, and point them to where they can obtain those applications, but don't waste resources putting together silly custom software packages that 1) eat up memory and cpu on the users' machines, and 2) half the users don't install anyway.