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What Software Should ISPs Distribute and Support?

Posted by timothy on from the mozilla-galeon-gaim-and-xchat dept.

BroadbandBradley asks: "Many ISPs give their customers a software package to install with their service like a branded browser/email package. Some also include network diagnostics tools, even remote connection VNC packages for technical reps to do remote support. The ISP will then tell customer that they'll only get help if they're using that package. What features are good or bad, and what should or shouldn't be included on the client side? My question to Slashdot readers is, what software and services should ISPs distribute and support?"

1 of 336 comments (clear)

  1. They should all use GNU software, since its free! by Lord+Hugh+Toppingham · · Score: -1, Troll

    Because that way, ISPs would save themselves loads of money. I predict that ISPs which make their customers use Microsoft will go out of business very quickly indeed!