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Games in the Workplace?
Anonymous Coward asks: "Back in the day it was not uncommon for games to contain 'Escape Buttons' and other commands to quickly exit a game. These games appealed to the Geek at Work as he could fill in his Friday afternoon and as soon as he heard his boss' shoes approaching, he could escape from the third dungeon and return to his spreadsheet. Yet games today are not allowing such activities to occur. Most games are requiring so much dedicated action that it is impossible to play a game and still switch back and forth without long delays. Where are the games for the worker?"
Ummmm, saying that the call centre staff should be doing something else while not taking calls is a silly idea. What are they supposed to do? It's not like employees are magical robots that can do any task you tell them, they are trained to do something, that's what they know what to do. You can't tell a call centre tech to go do something like a router upgrade, they don't know how. When dealing with things like customer service you just have to accept that you need to have people that, at times, will sit around and do nothing. That's just part of the job. I'm sure 3am techs don't get much work in general but know what? I've called in at 3am when my net connection went down, and I expected (being that it's a bussiness line) that someone would be there to take that call and to resolve the issue.
If you think cutting back on customer service is a good way to save money, think again. It's one of the reasons Qwest is going down in flames.