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Tech Support Getting Even Worse

Posted by timothy on from the you-mean-it-was-useful-once dept.

ehiris writes: "Came across an article on CNN about tech support falling out of the useful category. The interesting quote: 'In part, the problem can be blamed on tech companies' attempts to cope with shrinking profit margins and a bad business environment.' Bad tech support makes life hard and new technology becomes undesirable to the general public. Which company has the best support? What are they doing well? What would you like to see improve about tech support?"

2 of 527 comments (clear)

  1. sigh... by adam613 · · Score: 2, Troll

    Yet another thing Microsoft has forced the world to get used to...

  2. Gateway Support Is Terrible by fahrvergnugen · · Score: 2, Troll

    Here's the transcript of a conversation I had with Gateway a year or so ago. The chats at the beginning were conducted with a piece of software called "e-Gain" that's designed to help techs be more professional in online chat and allow them to type less. The net effect is that the customer feel patronized and like they're talking to a bot.

    http://www.fahrvergnugen.net/journal/index.php?y ea r=2001&month=03&day=19

    (be gentle, it's only a K6-3)

    --
    Even Jesus hates listening to Creed.